This Business Is Not BBB Accredited

Lifelock, Inc.

Lifelock, Inc.

(480) 682-5100

Lifelock, Inc.

14 years in business
Headquarters
60 E Rio Salado Pkwy Fl 4
Tempe, AZ 85281-9129
Fax Numbers
  • (480) 682-5101
Additional Phone Numbers
  • (800) 543-3562
Additional Email Addresses
  • mark.rodriguez@lifelock.com
Additional Website Addresses
BBB File Opened: 04/27/2005
Business Started: 06/06/2002
Business Started Locally: 06/06/2002
Business Incorporated: 04/11/2005 in AZ
Type of Entity
Corporation
Business Management
  • Mr. Todd Davis, Executive Vice Chairman
  • Mr. Michael Hargis, Vice President, Member Services & Operations
  • Hilary Schneider, President
Business Category
  • Identity Theft Protection & Prevention Services
Additional Information
  • BBB has received information this business may be difficult to contact to refunds and/or cancel accounts. In turn, this may lead to unauthorized credit/debit card charges. BBB contacted the Lifelock, Inc. concerning business practices and requested m...
  • BBB has received information this business may be difficult to contact to refunds and/or cancel accounts. In turn, this may lead to unauthorized credit/debit card charges. BBB contacted the Lifelock, Inc. concerning business practices and requested more information regarding the business refund policy and 60-day money back guarantee.

    The business responded and stated members can cancel anytime within 60 days for a full refund. In addition, the Lifelock, Inc. refund policy indicates customers may receive pro-rated refunds for services used and also informs customers who are enrolled through a third party that they are not entitled to refunds. In addition, the Terms & Conditions state: 

    "...To terminate your enrollment in or use of the Protection Programs and/or Credit Monitoring Service, you must call 1-800-LIFELOCK (543-3562) or cancel through your member portal; to cancel any other Services, you must do so by calling LifeLock at 1-800-LIFELOCK (543-3562) or terminating the Service in another manner as instructed through the Service (such as by de-installing our App on your mobile device)"

    The Federal Trade Commission (FTC) provides information for consumers who wish to dispute credit card charges. According to the FTC, consumers have the right for disputes to be investigated and also have the right to be notified of investigation results. In addition, companies have 30 days to complete these steps. For more information, please click here.

B+

Government Action

Order for Permanent Injunction

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On December 17, 2015, the business entered into a Final Judgement and Order for Permanent Injunction with the Federal Trade Commission (FTC). The Order settles allegations that the business violated terms of a previous 201... Read More

Government Action

Amended Order

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On January 5, 2016, the business entered into an Amended Order with the Federal Trade Commission (FTC). The Order settles allegations that the business violated terms of a previous 2015 Order by: failing to secure consumer information as a... Read More

Alert

Government action information involving this business is included in this report.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Lifelock, Inc. include:

  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Lifelock, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

Lifelock, Inc.

Customer Review Rating:

95%

Composite Score: