BBB Accredited Business Profile

OneGuard Home Warranties

OneGuard Home Warranties

(888) 896-0014

OneGuard Home Warranties

37 years in business
20410 N 19th Ave Ste 200
Phoenix, AZ 85027-3598
Additional Email Addresses
  • CustomerRelations@oneguardhw.com
  • sales@oneguardhw.com
  • claims@oneguardhw.com
Additional Website Addresses
BBB File Opened: 05/05/1993
Business Started: 07/01/1979
Business Incorporated: 12/09/2005 in AZ
Type of Entity
Limited Liability Company
Business Management
  • Ms. Samantha Marquis, Customer Relations Manager
  • Mr. David E. Hill, Chief Operating Officer
Contact Information
  • Customer Service: Ms. Lynn Schroeder, Manager of the Claims Management & Resolution Department
Business Category
  • Home Warranty Plans
Alternate Business Names
  • One Guard Arizona, LLC
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

A+

Pattern of Complaint

This business has complaints concerning service issues. Complainants allege OneGuard Home Warranties may fail to address or repair items in a timely manner and/or properly repair items.

BBB contacted OneGuard Home Warranties regarding complaint history concerns. The business responded to BBB complaint history concerns stating:

OneGuard Home Warranties is committed to providing professional and timely service to customers and is continuously stri... Read More

Overview

OneGuard Home Warranties offers home warranty plans.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

OneGuard Home Warranties

OneGuard Home Warranties

BBB ACCREDITED SINCE 02/28/2017

Customer Review Rating:

23%
73%

Composite Score: