Business ProfileforLa-Z-Boy Furniture Galleries of Arizona

Purchase date of 11-11-2022. Order # ***-13005. Purchase was for a sofa and a special order recliner (paid $2,040.09). Sofa received and I am very satisfied with this. The recliner took 4 months to make and was delivered to home. Upon delivery chair had the wrong fabric pattern. I refused to accept the chair and told drivers I would go to the store to resolve issue. At store, I explained the problem to my original salesperson, and she let me know their records did indicate I didn't take delivery. She asked if I wanted to re-order. I said, "no" because I was without a chair and re-order would take to long. I asked if I could exchange for same chair, different material pattern, from the floor. Salesperson said that couldn't not happen since they would not be able to re-order for their own stock and needed it on the floor to represent product. I then said I wanted ******* Salesperson said she would grant ******* On next credit statement I noticed refund was short $460.28. I went to store for clarification. I spoke with available salesperson who said charge held back for restocking fee for ******* I do not agree with this since the chair I ordered was never made and thus, nothing to restock. I was told store manager, *************************, would call me to help me further. After two weeks, nothing heard. I have called back 2 more times, and was told he would call back and has not. I reached out to regional manager of ********* and have not heard back. I request complete refund of item that was never made to my specifications and never was "restocked" because was never made. Store manager should have copy of all of supporting documents as a salesperson made copies and stated they would pass on to store manager.