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      Country
          Country

          Find a Location

          Erus Energy has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Erus Energy

              21402 N 7th Ave Phoenix, AZ 85027-2905

            • Erus Energy

              9018 E Camino Abril Tucson, AZ 85747-9017

            • Erus Energy

              502 W Calton Rd Ste 107 Laredo, TX 78041-6631

            • Erus Energy

              200 S 10th St Ste 1305 McAllen, TX 78501-4862

            • Erus Energy

              8901 Jameel Rd Houston, TX 77040-5051

            Business ProfileforErus Energy

            Solar Energy Contractors
            Multi Location Business

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.
            Bankruptcy:
            On 11/08/2023, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 23-11834-CTG. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Delaware Bankruptcy Court 824 N Market St # 500 Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 52 Customer Reviews

            Customer Complaints

            106 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers turn-key solar installations, repair, and maintenance of current systems. 

            Products & Services

            Solar Electricity, Solar Panels, Inverters.

            Business Details

            This is a multi-location business.

            Find a Location

            Erus Energy has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Erus Energy

                21402 N 7th Ave Phoenix, AZ 85027-2905

              • Erus Energy

                9018 E Camino Abril Tucson, AZ 85747-9017

              • Erus Energy

                502 W Calton Rd Ste 107 Laredo, TX 78041-6631

              • Erus Energy

                200 S 10th St Ste 1305 McAllen, TX 78501-4862

              • Erus Energy

                8901 Jameel Rd Houston, TX 77040-5051

              BBB File Opened:
              10/24/2012
              Business Started:
              2/6/2004
              Business Incorporated:
              2/6/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Erus Holdings LLC
              • Erus Builders LLC
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. David S Brady, Executive Committee Member
              • Ms. Aubrey Caraway, Vice President of Call Center Operations
              Contact Information

              Principal

              • Mr. David S Brady, Executive Committee Member

              Customer Contact

              • Ms. Aubrey Caraway, Vice President of Call Center Operations
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              106 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/29/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Unanswered
              Was met with a salesman for the company who sold me and my then partner on the solar panels that **** offers. Went through the paperwork to finalize everything. Did not hear back from the salesman for several months. My partner and I split for other reasons and she was left with the house. I was then contacted to schedule a day for installation. I explained that there was no communication for months and assumed that the process was not to move forward. I explained that I did not want the panels installed as I had moved on from the house and no longer lived there. I explained that my ex-partner would be the one to decide whether an installation was something she wanted and it would need to be on her behalf. The representative understood and removed me from the file. Or so I was told. I recieved more calls regarding the same thing. After some time, I was contacted by a manager who explained that they had panels ready for installation. I could choose to pay a fee for the work they had done, or agree to have the panels transferred to my ex-partner. I was threatened with the expenses being taken to a collection agency had I not given a response then and there. I agreed but asked that my ex-partner be the point of contact from there on out. This has not happened. The panels were installed and have not worked since being installed. I feel I have been scammed and would like for these panels to be removed from the home and my debt released. **************** has been of no help as my calls get dropped.

              Customer Reviews

              52 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam S

              11/14/2023

              At first (honeymoon phase) they would check in with me etc. Now that I actually have had an issue, they were quick to answer the call and charge me $250. Now that would be acceptable but I found the issue out myself without a truck roll being done or anything. I never talked to a tech either and still to this day have not gotten my $250 back. I have called his place so many times and it just goes in a loop and ends up hanging up on you. I have proof of emails sent to the actual tech who helped me, emails to finance and emails to client services. I have now actually had to go to my bank and try and reverse this charge and zero help has been had from these guys. No matter what number I try its never a person and no option to leave a message now either. This is really a shame things have gotten to be like this. I have also found out they tied their panel and box to my fricken pool pump so if that gets shut off the enphase unit dies also. They also told me their didn't install a fused shut off for whatever reason THUS this is the reason its $250 dollars now everytime I have an issue. I have reached out to my lawyer with this information and honestly hope I don't have to go there.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

              BBB reports on known marketplace practices.

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