Business ProfileforFirst Impression Ironworks

Contract Date 10/27/2023 Contract price $15,100. Paid $7,550 deposit, total due upon completion $7,550 (currently not complete) We wanted 6 iron security doors for our house and guest house. The salesman for FII, *****************************, talked us out of 6. We contracted 5. He took measurements and stated a standard door frame will not work at the guesthouse, but FII can create doors with wider frames to make them work. The day of installation, the installer contacted me to come look at the guest house doors as they did not fit the door frames. The front door was really bad. I asked him if the frames were wider than the other doors and he said no. I told him that was problematic because ****** knew they had to be built different to fit. The installer stated this is not the first time this has happened and told me he was going to call the office. We agreed that he would continue to install the other doors while this was being resolved. The installer let me know he talked with the office and they are going to take care of it and that he was taking the wrong doors back to the shop. ****** called to see if we could just accept the doors the way they were. I told him we could make the back door work but not the front door. The error was extremely noticeable and we shouldn't be responsible for his mistake. The installer took the wrong door (front door) and said it would take about a week or 2 to make the new door and have it installed. After about 3 weeks I called to find out if the door was scheduled for install and was told by a very unprofessional woman that unless we wanted to pay to upgrade the frame they weren't making any changes. I explained the entire situation, asked her to speak with ****** as he knows exactly what he said and it is 100% his error. She told me to read the contract and said I agreed to 2" frames, which is false. There is 0 communication in the contract about the width of the frames and a disclaimer stating the pictures are design references only.