Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          SunWest Federal Credit Union has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SunWest Federal Credit Union

              5323 N 99th Ave Ste 220 Glendale, AZ 85305

              BBB Accredited Business

            • SunWest Federal Credit Union

              1253 S Gilbert Rd Mesa, AZ 85204-6001

              BBB Accredited Business

            • SunWest Federal Credit Union

              16879 N 75th Ave Ste 103A Peoria, AZ 85382-4893

              BBB Accredited Business

            • SunWest Federal Credit Union

              650 N Estrella Pkwy Ste A6 Goodyear, AZ 85338-9283

              BBB Accredited Business

            • SunWest Federal Credit Union

              14865 W. Bell Road Surprise, AZ 85374

              BBB Accredited Business

            Business ProfileSunWest Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            5323 N 99th Ave Ste 220

            Glendale, AZ 85305

            Visit Website
            Email this Business
            (602) 866-1100

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/25/2016

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers banking services including credit cards and loans. 

            Business Details

            This is a multi-location business.

            Find a Location

            SunWest Federal Credit Union has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SunWest Federal Credit Union

                5323 N 99th Ave Ste 220 Glendale, AZ 85305

                BBB Accredited Business

              • SunWest Federal Credit Union

                1253 S Gilbert Rd Mesa, AZ 85204-6001

                BBB Accredited Business

              • SunWest Federal Credit Union

                16879 N 75th Ave Ste 103A Peoria, AZ 85382-4893

                BBB Accredited Business

              • SunWest Federal Credit Union

                650 N Estrella Pkwy Ste A6 Goodyear, AZ 85338-9283

                BBB Accredited Business

              • SunWest Federal Credit Union

                14865 W. Bell Road Surprise, AZ 85374

                BBB Accredited Business
              Location of This Business
              5323 N 99th Ave Ste 220, Glendale, AZ 85305
              Email this Business
              BBB File Opened:
              2/1/1969
              Years in Business:
              87
              Business Started:
              1/1/1937
              Accredited Since:
              5/25/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Mr. Walter Synowiecki, CEO
              • Mr. Brian Gorman, Vice President
              • Mr. Joseph Folan, Director of Operations
              • Mrs. Katie DeFeo, VP/Chief Experience Officer
              • Ms. Christina Wood, Sr. Content Strategist
              Contact Information

              Principal

              • Mr. Walter Synowiecki, CEO

              Customer Contact

              • Mr. Walter Synowiecki, CEO
              • Mrs. Katie DeFeo, VP/Chief Experience Officer
              • Ms. Christina Wood, Sr. Content Strategist
              Additional Contact Information

              Fax Numbers

              • (602) 866-1126
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/13/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My bank is trying to charge me a $32 nsf because of another company taking my money which I believe is unfair because it isnt my fault and they took money without me knowing
              Read More
              Read 3 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dani M

              02/20/2024

              Do not finance anything with Sunwest. They are here only for the money and offer no help to their customers. God forbid you loose your job or go through any hardship while doing business with them. You will become worthless to them without money or in a tough situation. Their customer service is subpar, it takes about 30 minutes to talk to someone if youre lucky. Be prepared to call a few times because youll get hung up on 2 or 3 times. I have been to 2 locations here in AZ and have had the worst experiences. Which led me to never want to step foot in there again. The people over the counter will look at you like if youre are stupid. They are very nonchalant and rude. Dont even get me started with the fees, literally for everything. This includes making payments or asking for extensions. Lastly, their app is garbage and seems ****** complicated for the few features it actually has. Be prepared for it to be down most of the time.

              SunWest Federal Credit Union Response

              02/23/2024

              We are sorry to hear of your hardship and understand how this can contribute to difficulty in loan payments. Our Director of Collections has notified us that our team is currently working with you toward a resolution. We appreciate your feedback regarding your experience and will use this as an opportunity to ensure service standards are met across our organization.

              SunWest Federal Credit Union Response

              02/26/2024

              We are sorry to hear of your hardship and understand how this can contribute to difficulty in loan payments. Our Director of Collections has notified us that our team is currently working with you toward a resolution. We appreciate your feedback regarding your experience and will use this as an opportunity to ensure service standards are met across our organization.

              SunWest Federal Credit Union Response

              02/28/2024

              We are sorry to hear of your hardship and understand how this can contribute to difficulty in loan payments. Our Director of Collections has notified us that our team is currently working with you toward a resolution. We appreciate your feedback regarding your experience and will use this as an opportunity to ensure service standards are met across our organization.
              Read 1 More Customer Review

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.