Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Emergency Medical Services University has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEmergency Medical Services University

    CPR Certification
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers CPR & First Aid training and certification services.

    Business Details

    This is a multi-location business.

    Find a Location

    Emergency Medical Services University has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      501 S 48th St Ste 105, Tempe, AZ 85281-2311
      BBB File Opened:
      6/18/2009
      Years in Business:
      18
      Business Started:
      5/1/2005
      Business Incorporated:
      5/13/2009
      Accredited Since:
      7/1/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Emergency Medical Services University LLC
      Business Management
      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Jennifer Major, BLS Program Director
      • Ms. Holly Gibbard, Complaint Handler
      • Mrs. Victoria Yu, Administrative Manager
      Contact Information

      Principal

      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Holly Gibbard, Complaint Handler

      Customer Contact

      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Holly Gibbard, Complaint Handler
      • Mrs. Victoria Yu, Administrative Manager
      Additional Contact Information

      Fax Numbers

      • (800) 728-0209
        Primary Fax

      Email Addresses

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/20/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The school is not providing instructors to teach us what we paid for. We are literally standing outside of class right now 11/20/23 waiting for an instructor to show up. We have missed 4 days of school already and waiting for an instructor to show up tonight.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Travis N

      2 stars

      07/24/2023

      Don't go here and waist your time and money. EMSU was a nightmare the only plus side is the instructor we had as a class. For starters we had our instructor leave due to new job commitments and he let us know week one, fast forward to when he left and we had to go on Zoom or drive two hours to another location and miss crucial in class hand on portions since they didn't find a replacement. The last straw was the final weekend. We had our final changed on us which we weren't prepared for and the information on the exam was not covered. It was like studying for Geometry and getting an algebra test. It's still math but vastly different topics. we were told from the beginning of class if you study the course martial, quizzes, and Test you would see the same style of questions for the final. After the test we sat for hours while the one admin lady graded. 12+ hours later we were sent home with no answers to questions or knowing if we passed or failed the exam. The next day still not knowing for hours they reported missing exams, no answers to the mix up on the final. If you happened to fail you have to retake the final with no information on what to study since its not covered in our block of instruction. The only reason it I gave it two stars instead of one is cause the teachers are great and how hard ***** works for this place they are the bright side to this very poorly operated company.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.