Customer ReviewsforTodd Whittaker Drywall Inc

The worst experience with any home company I've ever had. They started in late October and finished in early February on two bathroom remodels. These weren't complete remodels, only retiling and new showers. The cabinets remained in as well as countertops. They estimated 6 weeks at the beginning of the job and almost 4 months later, they finally finished. They punched a hole from the guest bathroom into our living room during demolition. The fix was poorly communicated and a mess that dragged out for two months. The framing inside our wall has PERMANENT DAMAGE!!! They absolutely botched the master bath remodel by unevenly building the pony wall and not discovering it until the contractor that installed the door and glass said that he couldn't install the glass because it wouldn't be straight. This is more time wasted by a poor project manager.These are only the top two of at least five botches by the company. On a positive note, the workers were very nice and the finished product was quality after they turned our life upside down for 4+ months for 6 weeks of work. I would still give zero stars if I could because of the holiday disruption that wasn't supposed to happen and the late January out of town visitors that we had planned that we had to cancel because TWD couldn't manage a moderately complex job.

*****, thank you for taking the time to leave us this feedback. We do apologize that you feel this strongly against our company and the beautiful work that we have done for you. Working closely with your wife on the planning, this project was bid for both bathrooms to be done simultaneously and was estimated to be done in that 6 week timeframe, which was outlined on the contract in bold colored text that she signed. This timeline was completely do-able until you refused to let us schedule it that way when it came time to start. At no point did we ever pass along all of the extra fees that TWD incurred for you not allowing us to do this. This forced every crew member, subcontractor and vendor that we utilized for your project to have to make double the trips to your home than what was included in the original contract and in turn doubled the length of the schedule. At no time did we want your project to take months and incur additional costs that we had to cover in order to fulfill your contract to your satisfaction, but we did our best to work within your parameters. It is a common occurrence to have nail pops and/or minor damage on the backside of a wall that you are doing construction and demo on. Any type of movement like that can cause damage, however it does not indicate anything was done faulty or in a destructive manner. These imperfections were repaired during the normal construction process. The elaborate illustration that you have shared in your review is definitely something that we take very seriously. Just the same as when you made accusations on-site to our company that we somehow caused a water leak on the exterior of your home to a window that we were not working on. Being blamed, we went over and above performing a free water test service for you even though we knew it had nothing to do with our company. In doing that for you, we provided you proof that you had an exterior stucco and window leak that would have cause you future water damage that would escalate. Please know that this diagnostic service was not part of our contract with you, and again shows the extensive levels that we went to in order to provide you with the level of service that we stand by. If going to all of these lengths for a customer earns us zero stars, then there is nothing that we ever could have done to earn your respect. At the end of the day, your bathrooms were completed on time with the parameters that you allowed us to have and they came out absolutely beautiful.