Business ProfileforKenyon Mobile Detailing

On August 7, 2021 my **** ***** Corvette was taken to the Kenyon Mobile Detailing shop. The technician was to apply a window tinting film to the inside of the sunroof. The shop did not have a template for this sunroof tint. Because there was no template, the technician had to cut the window tint by hand. The technician chose to use the top of the sunroof as a cutting surface. He used a sharp object directly on the top of the acrylic sunroof surface. This caused deep cut marks in the top of the sunroof that can not be buffed out. The only way to remove the cut marks is to replace the acrylic part of the sunroof. The current quote that I have for replacement is $794. The shop was paid $40 for the sunroof tint/labor. At the time of the incident the technician self reported causing the damage. The customer service department initially said they would send someone out to fix the issue. This never happened. I have since had multiple communications with one of the owners, ******* Kenyon where she committed to pay for the repair of my sunroof. I sent her the quote from the repair company twice. The company stopped replying to my emails 12 days ago.