BBB Accredited Business Profile

DriveTime

DriveTime

(800) 967-8526

DriveTime

21 years in business
Headquarters
1720 W Rio Salado Pkwy
Tempe, AZ 85281-6590
Additional Phone Numbers
  • (888) 418-1212
Additional Email Addresses
  • customerservice@drivetime.com
BBB File Opened: 11/05/2002
Business Started: 04/24/1996
Business Incorporated: 04/24/1996 in AZ
Type of Entity
Limited Liability Company
Business Management
  • Ms. Cynthia Garcia
  • Mr. Patrick Mctizic, Assistant Director
Contact Information
  • Ms. Jamie Fischer, Managing Director
  • Ms. Gina Schwinden, Director
  • Customer Service: Mr. Andrew Gammage, Customer Relations Manager
Business Category
  • Auto Dealers - Used Cars
Products & Services
Automotive sales
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Auto deduct (ACH), Text-to-Pay, MoneyGram, Pay Online, Pay in cash at Walmart, K-Mart (or other CheckFree locations).
Refund & Exchange Policy: 
Vehicle Return Program.  Customer can return the vehicle to DT within 5 days of purchase for any reason & be charged a $1/mile for any mileage over 300 miles. 
BBB accredited business

A

Government Action

Consumer Financial Protection Bureau v. Drivetime
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On November 17, 2014 DriveTime Automotive Group, Inc. (DriveTime) and its finance company DT Acceptance Corp., entered into a Consent Order with the Consumer Financial Protection Bureau (CFPB). Under th... Read More

Government Action

Assurance of Discontinuance

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On May 2, 2017, the business entered into an Assurance of Discontinuance with the Arizona Attorney General (AZAG). The Assurance settles allegations that the business: furnished consumer payment information to credit reporti... Read More

Overview

The company is headquartered in Arizona and operates over 130 locations in the following 26 states: AL, AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, KY, MD, MS, MO, NV, NJ, NM, NC, OH, OK, PA, SC, TN, TX and VA.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

DriveTime

DriveTime

BBB ACCREDITATION SINCE 07/09/2012

Customer Review Rating:

88%

Composite Score: