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Find a Location

Norterra Animal Hospital & Grooming has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNorterra Animal Hospital & Grooming

    Animal Hospital
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2012

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers veterinarian and pet dental services.

    Business Details

    Location of This Business
    2005 W Happy Valley Rd Ste 180, Phoenix, AZ 85085-3800
    BBB File Opened:
    3/1/2012
    Years in Business:
    12
    Business Started:
    7/15/2011
    Accredited Since:
    3/1/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Norterra Animal Hospital LLC
    Related Businesses
    Business Management
    • Mr. Daniel Burrell, Marketing Director
    • Ms. Zena Rosa, Hospital Manager
    • Ms. Michelle Sanders, Operations Manager
    • Mr. TAG AZPV, BBB Complaints
    • Dr. Michelle Horvath, Veterinarian
    Contact Information

    Principal

    • Ms. Zena Rosa, Hospital Manager

    Customer Contact

    • Mr. Daniel Burrell, Marketing Director
    • Ms. Zena Rosa, Hospital Manager
    • Ms. Michelle Sanders, Operations Manager
    • Mr. TAG AZPV, BBB Complaints
    • Dr. Michelle Horvath, Veterinarian
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my beloved husky their for the first time . They did blood work and other tests and have me meds before getting the result. Husky didnt get better every time I called it would be finish the meds and call. The meds finished I called and they refilled it not even knowing about a negative blood work unti the second doctor mentioned it. I urged to get an appointment and after several times of being busy and telling me miss information I get on with the doctor . They failed to diagnose her correctly. They told me to do an ultra sound I said okay . They gave me information to the ultra sound and then told me not to call and wait that they might get me in with those doctor that goes to them. I called them and text message asking still waiting for the ultra sound my dog turned worse in that time I called them back and they said we can euthanize her for you . All they care about is money not the health of your pet. I took my dog to the emergency and did an ultra sound and was told she had cancer and was not treatable . This was very heartbreaking to my family. Shame on them for taking advantage of me and many others.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela H.

    5 stars

    02/23/2022

    I want to Thank ************************************************** and her amazing staff for going above and beyond for my pit ************************* . I had been to several vets who turned me away in a 7 day period with the inability to qualify for the pet insurance or pay **** upfront for ********** emergency c section ! Shame on HAVCC animal hospital and Road runner animal hospital you guys could learn something about professionalism care and compassion as well as the ability to take an emergency situation and handle it rather than make me lose my dignity and almost lose my dog ******** had four puppies out of six that survived and without question Dr. ******** took her in took very good care of her and calls and checks on her every day to make sure shes doing OK hopefully you guys learn something from Norterra animal hospital and grooming they are amazing I would recommend them to anyone

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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