Business ProfileforParker and Sons

I have a complaint with Parker & Sons an Air Conditioning Contractor located in *******. In the late Summer/early **** of 2023, I was at my local *********** I was by approached by a man with Parker & Sons to sign- up for a very inexpensive inspection cost of my **************************** systems. They came to my home and found no issues with my systems. They came out again on April 3, 2024 to inspect the air conditioning system. After the inspection they said that the in-house blower motor had to be replace at an installation price of $1,300.00. At the time I thought that the price was ridiculously high, but I went head with the transaction, much to my regret. The installer, whose name was ******, said he would send me photos of the item that was replaced and a document listing the price of each job performed, and the cost of the blower motor. I received a receipt that lists ********** as the seller but it just listed the total price of the job performed and no price was listed for the blower motor. I called my local ********** store and was told that they could not help me and that I needed to call Parker and Sons. I called Parker & Sons to inquire about the documents they were to send I finally received an email with documents .but not much in the way of useful information that I wanted to see but it did indicate that there was problem with the blower motor. I called Parker & Sons about this and received a call from a *******************, Senior HVAC Dept Supervisor. The call did not go well. ***** told me that he could not provide the info I requested, not the cost of the ************ nor a breakdown of the installation cost involved. I believe ******************* does not want to revel the information concerning the cost of the job performed and the cost of item that was needed to replace the defective one because it would revel their dishonesty. I am outraged about this entire situation and Parker and Sons total lack of integrity in this matter.

We sincerely apologize for any dissatisfaction you experienced with our service. It's important to us that our customers are fully satisfied with the work we provide, and we regret that we fell short of your expectations in this instance.We value your feedback and take your concerns seriously. Our team will reach out to you promptly to discuss your specific situation further and explore how we can make this right by you. Your satisfaction is our priority, and we are committed to addressing any issues you have encountered.Thank you for bringing this matter to our attention. We appreciate the opportunity to improve our service and regain your trust.