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          Cool Touch Air Conditioning, Heating & Plumbing has 1 locations, listed below.

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            Business ProfileforCool Touch Air Conditioning, Heating & Plumbing

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/17/2005

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers air conditioning service, heating and repairs for commercial and residential areas.

            Products & Services

            Air Conditioning service, repair and installation

            Business Details

            BBB File Opened:
            10/7/2002
            Years in Business:
            22
            Business Started:
            2/1/2002
            Business Incorporated:
            2/7/2002
            Accredited Since:
            11/17/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Cool Touch Operating LLC
            • Cool Touch LLC
            • Cool Touch Air Conditioning And Heating
            • The Trusted Plumber
            Hours of Operation

            Primary

            M:
            12:00 AM - 11:30 PM
            T:
            12:00 AM - 11:30 PM
            W:
            12:00 AM - 11:30 PM
            Th:
            12:00 AM - 11:30 PM
            F:
            12:00 AM - 11:30 PM
            Sa:
            12:00 AM - 11:30 PM
            Su:
            12:00 AM - 11:30 PM
            Business Management
            • Ms. Charmaine Nell Funk, Owner
            • Mr. Christopher Todd Funk, Managing Member
            • Mr. Andrew Fischer, Manager
            • Mr. Matt Kraus, Manager
            • Mr. Andrew Mandell, Manager
            • Mr. James Rich, Manager
            Contact Information

            Principal

            • Ms. Charmaine Nell Funk, Owner
            • Mr. Christopher Todd Funk, Managing Member
            • Mr. Andrew Fischer, Manager
            • Mr. Matt Kraus, Manager
            • Mr. Andrew Mandell, Manager
            • Mr. James Rich, Manager

            Customer Contact

            • Ms. Charmaine Nell Funk, Owner
            Additional Contact Information

            Fax Numbers

            • (623) 934-1678
              Primary Fax
            • (602) 943-2762
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/26/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            June 15-*************** has been servicing our AC unit for years, service has been great. June we had them out for our semi-annual service. Shortly after we began having issues with our AC unit, leaking. Since then we have had them out half a dozen times to fix the issue. Two of those situations were emergency calls. The company and reps told ** multiple times we would hear from someone to come back and fix our ceiling. We have continued to call and are not getting a call back. Our ceiling now has mold growing and there is still no response. I will be attaching call logs, pictures and any other documentation needed.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Don S

            5 stars

            07/14/2023

            I recently had a problem with my air conditioner that Cool Touch had installed 2 years ago. By complete accident on my part the warranty was not renewed when it should have been 6 months prior, so technically the warranty had elapsed and thus the labor was not covered. ***** and ****** stepped up and lived up to their motto of "Honesty and Integrity" and allowed the warranty to be re-instated for 5 years. The labor alone would have been $845 dollars due to a very complicated issue and parts replacement. They did step up and charged nothing for the labor and parts. It was greatly appreciated. I highly recommend Cool Touch !!

            Cool Touch Air Conditioning, Heating & Plumbing Response

            07/16/2023

            Thank you so much for your review. We do our best to take care of the customer and appreciate your business. If there is anything we can help you with in the future feel free to give us a call.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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