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            Business ProfileAce Home Services

            Air Conditioning Contractor
            BBB accredited business

            Contact Information

            4814 S 35th St

            Phoenix, AZ 85040-2824

            Visit Website
            Email this Business
            (602) 926-1280

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            Get a Quote

            Customer Reviews

            2.17/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/25/2014

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Our services encompass Air Conditioning, Plumbing, Rooter, and Electrical services.

            At Ace Home Services, we take pride in our workmanship and focus on customer satisfaction. Our mission is to provide reliable, efficient, and trustworthy services to homeowners across our service areas.

            Thank you for considering Ace Home Services for your home maintenance needs. We look forward to serving you and ensuring your home operates at its best.

            Business Details

            Location of This Business
            4814 S 35th St, Phoenix, AZ 85040-2824
            Email this Business
            BBB File Opened:
            2/26/2002
            Years in Business:
            28
            Business Started:
            4/1/1996
            Business Started Locally:
            12/13/2012
            Date of New Ownership:
            12/13/2012
            Business Incorporated:
            2/29/2008
            Accredited Since:
            11/25/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Ace Home Services LLC
            • Cool Ace Air
            • Cool Ace Air LLC
            Related Businesses
            Business Management
            • Mr. Kwan Sung Jin, Member
            • Mr. Timothy Herring, Manager
            • Mr. James Sesay, Complaint Handler
            • Ms. Natalie Gomez, Associate
            Contact Information

            Principal

            • Mr. Kwan Sung Jin, Member

            Customer Contact

            • Mr. Timothy Herring, Manager
            • Mr. James Sesay, Complaint Handler
            • Ms. Natalie Gomez, Associate
            Additional Contact Information

            Fax Numbers

            • (602) 296-3923
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/29/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company verbally guaranteed a warranty on a water softener I purchased from them and will not honor it in writing. Have made several attempts to contact Management over the issue and they will not return my calls.
            Read More
            Read 17 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jimmy D

            11/30/2023

            To Whom It May ********* friend of mine recently had his roof top AC replaced. It cost him $7,500. It was a Carrier AC/Heat Pump four-ton unit, just like the one you installed on my house, invoice #XXXXXX April 2023, for a cost of $12,769. I called his contractor and was given a price quote of $7,500 same cost that my friend paid for his unit. I called another contractor and was given a price quote of $7,200. Nine years ago, Ace Home Services replaced my AC unit and I thought that customer loyalty would mean something and I would be given at least a competitive price. I was totally mistaken and have been taken advantage of. I am requesting a refund of $5,300 for being greatly overcharged. They have charged me almost double what other businesses are charging for the same unit installed. They don't deserve any stars. Only giving one star because the web site requires at least one star.
            Read 11 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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