Business ProfileforPitzer's One Hour Air Conditioning and Heating

A Pitzer's employee diagnosed our HVAC blower problem as having a "rescue motor" and recommended I purchase a new blower motor on 2/15. The same day I called the office and paid half the cost up-front to get the part ordered (~$650). About a week later, I got a call letting me know the part was expected in that week and we scheduled a date for install. A day prior to install, I received a call and was told that the wrong part was ordered and that they would order the correct part and call to re-schedule. I called the next week, 2/28, and was told they didn't have an answer. I called again on 3/1, 3/6, 3/16, and on 4/3. Each time I called, they could not provide the status of the ordered part, any reason for the delay, or an explanation from the parts manager or the technician who ordered the part. On 4/3, the customer ********************** rep told me that the blower motor they could order as a replacement was not "wired correctly" for my HVAC unit and that there was no option for a replacement. I asked to speak with the parts manager or the technician and was told no one was available. I had asked to speak to a manager on prior occasions and was told they were not available. At this point, there is no resolution to the blower motor issue as identified by Pitzer's. So they intentionally held on to my down payment for nearly 7 weeks and during that time offered no credible explanation for the delay nor a solution my purported blower motor issue. Ironically, they do these free inspections as part of their "Heroes program" for veterans but always seems to end up costing us money. It's starting to sound more like a fleecing or bait and switch, where they find costly repairs are needed as a result of their "free" inspection for "Heroes." I would like an immediate refund of my down payment, a call and apology from management, and an explanation of my current options to resolve the problem that they identified.