Business ProfileforTraders Accounting

I wish I had read the reviews here before partnering with them to do my taxes. If there's anyone doing their proper due diligence do NOT work with this company. They charge you an exorbitant amount of money for services and then they don't deliver on said services. I scheduled to have my taxes filed through them in February. After I submitted their required documents in the beginning of March, I did not hear back from them. A whole month goes by and the deadline is approaching and I reach out to check-in. Not only are they NOT in the process of doing my taxes, the *** hasn't even opened up the docs! There was no warning, no courtesy call, no reminders/updates that they were overbooked and unable to meet the tax deadline. It was only once I called that they even told me I need to file for an extension. So I decided to cancel the service and move on.When asking for your money back, they only refunded half of it claiming "filing" fees and inexplicable charges. How in the world does it cost over $300 to "file" a PDF that hasn't been opened or looked at is beyond me. They also charged for filing an extension.....the IRS extension is a free service.....But, that's their business strategy.Thankfully, I was able to find a good reputable accountant on short notice. For only $600 which is about $150 cheaper than Traders Accounting I was able get a team (2 accountants) dedicated to doing my taxes before the deadline. They finished it in a day and I got back waayy more money than I thought I would.Please please please....SAVE your money.

*******, When you signed on with us we made you aware that we would not be able to get your return completed for months. We also let you know that we would be filing an ext and you signed off on this on your Letter of Engagement. We also sent a Tax Deadlines email which set the expectations for both parties. When you called asking for a refund we explained that it would be minus the work that was completed. I spent another 15 minutes with you go over the charges that would be assessed. At that time, you stated that you understood and we ended amicably. I thought we had a pleasant interaction, I'm sorry you now don't agree and felt it necessary to write this review because you didn't get the amount you requested.You original paid $745. We charged you for the following:$50 for the extension $54 for the 15 min he spent on the phone getting tax advice from the *** $100 set up fee that is non refundable $100 for our Tax Coordinators time processing the information that you sent us to start your return While I respect your perspective, I would also ask that you understand, as a company, I also have to pay employees for their time spent on client files. Our work and time is not free. We wish you the best and glad you found someone that could accommodate your needs.

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That first statement is factually untrue. When I signed with Traders Accounting in February, I was never told that my return would take months, nor that I would have to file an extension. I was only told about the delays and extension AFTER I checked in with the company in April. It was in April, over the phone, that I was notified that I would need to file an extension. I understand that every business has their own payment structure. The breakdown of fees is not stated in the contract/letter of engagement when you sign up for this service. The breakdown of fees was never given to me verbally until AFTER I requested a refund. My issues with this company are their hidden non-refundable fees (especially given the fact they were unable to file my taxes) and their lack of communication.