BBB Cautions: Be Wary of High-Pressure Door-to-Door Sales Tactics

BBB is reminding consumers to be alert and have a plan when it comes to door to door salespeople.
March 27, 2017

Ottawa, ON – Better Business Bureau of Eastern and Northern Ontario and the Outaouais (BBB) is reminding consumers to be wary of deceptive tactics used by door‑to‑door salespeople trying to get you to sign a contract for a new water heater, a water-filtration or treatment system or a heating, ventilation and air conditioning (HVAC) system.

These salespersons may misrepresent themselves as your current supplier, a local utility or municipality. These salespeople may be working for private companies unaffiliated with your current supplier, or are in no way connected to a government agency.

When approached with a door-to-door sales pitch, BBB recommends the following:

  • Ask the salesperson for photo identification that shows their full name and the name of the company they work for so you know who you’re dealing with;

  • Get everything in writing including price, contract duration and any other terms. Make sure you understand terms and conditions before signing a contract.

  • Do your own research on the company, consult with BBB and check the Ontario Ministry’s Consumer Beware List;

  • Check with your current supplier to verify if you have any obligations under your existing contract;

  • Know your rights before you sign any contract at your door by visiting Consumer Protection Ontario; and

  • Do not sign a contract under pressure or make any commitments to the salesperson before doing your own research.

If you have been approached by a salesperson using deceptive sales tactics, turn them away at the door and submit a complaint to your BBB and/or the Competition Bureau.

About BBB:
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation.