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          Tropicana Pools & Spas Inc has 1 locations, listed below.

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            Business ProfileforTropicana Pools & Spas Inc

            Pool Contractors

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            10/2/2003
            Years in Business:
            23
            Business Started:
            1/3/2001
            Business Incorporated:
            1/3/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 5027 7189 for this business, issued by City of Ottawa

            These agencies may include:

            City of Ottawa

            110 Laurier Avenue, West

            Ottawa ON K1P 1

            613-5802400

            http://www.city.ottawa.on.ca

            BBB records show a license number of 880973417 for this business, issued by Service Canada

            These agencies may include:

            Service Canada

            300 Laurier Avenue, West, L'Esplanade Laurier, Level 2

            Ottawa ON K1A 0

            800-6226232

            http://www.hrdc.gc.ca

            Type of Entity:
            Corporation
            Number of Employees:
            10
            Business Management
            • Alex Simek, President
            • Erin, Business Manager
            Contact Information

            Customer Contact

            • Alex Simek, President
            • Erin, Business Manager
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            14/07/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Feb 4/22 myself and my husband entered into contract with Tropicana Pools & Spas Inc. for a 12 x 18 foot oval pool to be installed by them. Previously we had chosen a larger one but they told us because of the price of steel that the larger one would be $5000 to $6000 more so we opted for the 12 x 18 ft size... At the time we were told they saw no problem with the install being the beginning of June. As June approached the date was pushed to i think mid June because pools were hard to get in. We had to email them as we neared that first June date to find this out. Then when the next date approached we wanted info and we were pushed to the end of June... same thing happened and we were pushed to July 6 or7.. they finally had our pool but were behind because of how many pools they were putting in and rain days. So as we again contacted them before the july date and this was by telephone on July 4 th, we were pushed to July 14 or 15... Now we are getting at the point we are missing most of our summer. They had our deposit, if we cancelled we would lose that so we went ahead and paid our second installment of just over $9,000 so now they have $11,996.43 of our money. WE also had 4 dates when they just didn't show up and never notified us that they weren't coming, those were to examine the property, and then then last 3 were to drop off the steel of the pool. I have saved all communication with the company if you need to see. Today was to be the install and we get no message yesterday as to when they would show and find out maybe 1-2pm... not impressed. So i left them a bad review on their facebook page.... after the bad review they terminated our contract and are keeping our money. Then they went on to say I was rude to their staff, I merely was very frustrated with the lack of communication. This has been ongoing since before June. Because they didn't like my review, which is all true, they terminated and broke contract and expect us to pay them.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hazel G

            1 star

            09/08/2022

            Hired Tropicana to install our above ground steel pool in fall of 2021 to be installed June 2022. No problem they said. Comes near June we had to call to see whats up. Nope they pushed it 2 weeks. Then another two weeks and another week then another 2. Now we are at end July. They came did a horrible job of half a pool. I left them a bad review on their ******** page. They terminated us because of that. ON ********* They lack communication skills and work ethics. After thinking through we offered to continue with the install if they communicated with us. That was asking to much. They disappeared after a bit more work now we are waiting for the plumbing which they never told us they used it in another pool. So now we wait another week. We fired them then and got Blok Pools in Pembroke to supply us with the rest that we needed. My husband finished the install. They were supposed to put cement footings around the pool charged $1000 fir it and just dumped lumps of improperly mixed cement around the pool looks horrible. Then they charged out credit card without our permission for what they thought we owed them. They kept our card on file without our permission. We wanted to discuss what we owed them and the poor workmanship but now they are ignoring us. Very shadey company I do not recommend doing business with them. Just check out their ******** page reviews. Aweful. So many people treated so badly have no idea how they stay in business and havent been sued by many people. HORRIBLE COMPANY

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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