Business ProfileforOttawa Home Exteriors

We installed a new ***** skylight in June 2020. We consulted *****, the manufacturer, who had a list of "Certified Installers" for their products. Based on this list, we pick Ottawa Home Exteriors (OHE), who seemed to have a decent warranty and supposedly were certified at installing ***** skylights. I've owned my home for 6+ years and never had leaks or roofing issues before dealing with this company. In the middle of last winter, we started noticing some pretty bad ice dams, and in February, all hell broke loose. Water started coming from the light fixture and the fire alarm hole directly under the skylight. We contacted OHE, who sent someone to clear the dams, and within 15 minutes, no situation update was gone. Given that it was winter and repairs would be impossible, I held my breath for the rest of the cold season to adequately address the leak issue in spring or summer. We then contacted **** *****, who ignored our multiple emails and calls to check his company's work and see what was causing the leak. He made no effort to go physically assess the situation. Instead, he suggested that we install a wire or get a company to regularly remove snow from our roof in winter, a suggestion that would void our warranty with OHE and wasn't even discussed when contracting him. I insisted that he needed to come to check his work, and he wanted to charge 495+HST to do so, even though the installation is covered by a ten-year workmanship warranty detailed on his site. A real janky company. I'm on the phone with *****, the manufacturer who also points to poor installment by the roofer; they suggested I file a formal complaint with *** and will do their part to clean their reputation that this installer is tarnishing. As requested, I will upload all the conversations, contracts, warranty information, liability insurance and a WSIB with OHE. I will also submit photo and video evidence to *** and Google review to save others from falling victim to unreliable companies such OHE.