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Shank Pools has 1 locations, listed below.

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    Customer ReviewsforShank Pools

    Pool Contractors
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    2 Customer Reviews

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    • Review from Andre B

      1 star

      14/10/2022

      rebuttal to shank response at the time of the damage, we thought i had been cause by the *** construction and blast from the Quarry. During the investigation John Shank came over and promise to ****** a report on the cause of the damage for my insurance company (Which he never did) my insurance company then hired a structural engineer and when he called Shanks for information on the structure of my pool shank had no information for him. (You would think that after installing pools for all those years he would know how a pool is structured)a month or so after our pool was installed, **** came over and i expressed that i had to top up my pool a couple of times a week you told me it was evaporation, and you gave me a box of solar fish which did help but i still had to top of my pool weekly. as for the false report i never asked for that i wanted to know what cause the damage.my pool dropped over 1 inch on the side of the skimmer because of Shank's negligence forgetting to put the gasket around the skimmer and forgot to add the collar in the skimmer which allowed Salt water to overflow behind the steel panel causing the erosion under the panel.i have picture on my ****** review if anyone wants to look at the damage Shank will lie to make himself look good a few years after the install my skimmer was all rusted and you blamed it on the manufacturer that they had change the install process (which they did not) and even if they did you should have made the appropriate corrections like a recall but we know that it was caused by the missing gasket and collar, then when you replaced my liner, the whole panel was rusted, and you said that's normal which its not my pool had been leaking from day 1 from shanks negligence
    • Review from Mark B

      1 star

      13/08/2022

      I always try tosupport family companies but Ishould have gone with Mermaid, orTrevy Date ofservices rendered May **** Specialist description Shank Pools Disadvantages Our pool was Installed in**** Noticed rust around the skimmer in the spring 2009 see pic. Told byJohn that's normal just replaced the faceplate and use some CLR on the rust. Bought and Replaced the faceplate and gasket which for some reason was missing onthe original faceplate install see pic Replaced liner in2019see picture After further investigation found they they also forgot to install a collar inthe skimmer which prevent the water fromoverflowing behind the skimmer see pic I had duck tape My neighbor's pool was installed 1year earlier byshank just had their liner replaced and they don't have any rust So what gives Last summer that corner ofour pool dropped1.5inches due ******* erosion from the skimmer Due to Shanks negligence We are now looking atover $40,000.00inrepair Comment Our installation was done the year his sons took over and Iguess mine was probably the first one, and we were the guinea pigs. Myinstallation was for practice I regret dealing with these guys Unfortunately weare now pursuing legal action since Shank is unwilling to work with us Buyer beware

      Shank Pools Response

      15/08/2022

      This person is just looking for someone to blame. First, he wanted us to make a false report to blame the City for his pool issues, and when we refused to comply, he turned against us instead. The claims in this statement are false, we did our job to high standards in **** (18 years ago) as we always have. We have tried to reason with him, but he was verbally abusive, so we simply left the property.

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