Business ProfileforSmith Petrie Carr & Scott Insurance Brokers Ltd.

Please cancel our Auto and Home as of May 1st,2022. You will receive not even one penny from us again. Good Luck with your other customers. I have will be submitting 2 Better Bureau Complaints if this is not done and I have advised my bank to stop all payments from your company. I WANT a confirmation email sent right away of this or will next pursue legal matter against your company. I have records of all email trials and details of the dispute against your company. After 10 years it has been a nightmare past 2 years with ******. She has been a delinquent agent we have come across in the entire 10 year period. I will advise my family who have insurance with last name ****** to change from your company and let social media know of the experience. I have checked google reviews shocked to see so many bad reviews in the past 2 years. You just lost a valued customer due to your lack of regard and horrible customer satisfaction. As the vice president of operations, its so disappointing that you could not even get back to me. My wife ****** ****** received her G license yesterday and we have been asking ****** to provide us with the policy claim amount that is reduced based on her receiving her full G license. Our policy is up for renewal on Monday, May 1st and we have not heard anything back. We do not want to be locked in to another agreement with your insurance company until we know what our rate will be monthly. Additonally, we need to ensure that our insurance broker responds in a timely manner. We either want to switch agents as we no longer want ****** as our insurance broker, or we will find a new insurance company if I do not hear back before end of day today. She never responds to emails or questions and after 10 years of being with you I have had enough. If I do not hear back by today, I will be contacting other insurance companies.