Business ProfileforParent Heating and Cooling Inc.

Name: Parent Heating and Cooling Inc.
Address: 5360 Canotek Rd Unit 20, Gloucester, ON, K1J 9E5, CAN
Telephone: (613) 739-4515

Air Conditioning Contractor

Related Categories

Overview

Parent Heating & Cooling Inc. specializes in furnace repair, air conditioning repair services, and heating system repair to both residential and commercial clients. They provide full service repair, replacement and installations for all heating and cooling needs.

Products & Services

Fireplaces
Furnaces
Heat pumps
Hybrid heating
Water heaters
Boilers
Radiant floor heating
Geothermal systems
Air conditioners
Ductless air conditioning
Install and repair air purifiers
Air exchangers
Humidifiers
Ventilation and air systems

Business Details

Location of This Business

5360 Canotek Rd Unit 20, Gloucester, ON K1J 9E5

BBB File Opened:

1/1/1990

Years in Business:

Business Started:

1/1/1975

Business Incorporated:

30/11/1999

Accredited Since:

1/9/1997

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 869692582 for this business, issued by Canada Revenue Agency

These agencies may include:

Canada Revenue Agency

875 Heron Road, Ottawa Technology Centre

Ottawa ON K1A 1

800-2676999

http://www.cra-arc.gc.ca

Type of Entity:

Corporation

Number of Employees:

Business Management

Luc L. Guibord, President

Contact Information

Principal

Luc L. Guibord, President

Customer Contact

Luc L. Guibord, President

Additional Contact Information

Fax Numbers

(613) 739-1403
Primary Fax

Phone Numbers

(613) 834-0545
Other Phone

Industry Tip

BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

Customer Complaints

2 Customer Complaints

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Most Recent Customer Complaint

30/03/2022

Complaint Type:: Product Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

I called Parent on March 7 when our boiler began leaking. They sent a technician March 11. He spent 2 hours investigating. He said it was a failed pressure valve and 3 way switch, I paid $314 for this diagnosis. March 15 they emailed saying the parts would take 3-4 weeks to arrive and I needed to pre-pay. I called at that point, since I didn’t think what they’d said explained the leak. When I explained it again they said it must be a hole in the heat exchanger & they’d look for the part. On March 17 I left a message asking them to call me. When they did not return my message, on March 18 I called another company to quote the replacement. The other company came March 19, & said they could repair it. They found the correct part, and fixed our unit March 21. On March 21 Parent finally emailed saying they’d been busy, but could call me the next day. The parts identified by Parent in the $314 diagnosis were both functioning properly - the technician completely misdiagnosed the problem. I’m attaching a copy of their invoice, showing two parts needing replacement. These were both functioning well. We paid Parent $314 for this diagnosis. Since the diagnosis was entirely incorrect they should refund our money. They knew the model of our boiler at the time they came out - if they were unable to get the parts they shouldn’t have wasted our time or taken our money. I emailed them to request a refund but my email was ignored.

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Customer Reviews

5 Customer Reviews

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Most Recent Customer Review

D. D.

06/04/2023

We have purchased 2 furnaces from Parent Heating and Cooling in the last 21 years. We purchased from them because they seemed reputable leaving us with the impression we were in good hands .. until we needed them during an emergency. We are 6 years into our 2nd furnace (purchased from them) which came with a 10/10 yr parts and labour warranty including a 24/7 Emergency response. That's included in the cost of the furnace.Our furnace blew up last night as a result of the motor malfunctioning (a known problem with this motor apparently) and the furnace shut down leaving us with no heat all night.We tried to contact 'Parent Heating and Cooling' but nobody was answering their phone no matter how many times we called and/or left email messages. We continued trying to reach them from early morning into the afternoon today but without success. No answering machine and no call backs or responses from email messages sent to them. This is NOT customer care or the service we were promised when we purchased the furnace. We contacted ****** ************* and were told that the 'labour' part of the warranty is exclusively the 'dealers' responsibility so nothing could be done to help us out. We had another ****** dealer come to service the furnace and paid out of pocket for the labour portion of the repair. That left us out of pocket $521 which we should have been covered for. I am not singing Parent Heating's praises now. Hollow promises should not be rewarded! Beware of the hollow promises from this company. ****** ****************** should pull their 'Brand' from the company's ability to sell their products. If they don't back the customer as a result of poor customer service from one of their own then ********s should complain. ******** care (especially during an emergency) has to be paramount or their warranty doesn't mean a thing!

Parent Heating and Cooling Inc. Response

10/04/2023

It is unfortunate that Mr and ******************** revert to BBB complaint at the first opportunity they feel they should.

Our office was abruptly affected by the massive power outage due to the ice storm for 4 days. We were not able to transfer our lines to our emergency answering system in a timely fashion. We also had NO access to client files and history.

******************** reach out by email since she was not able to get through.

The email string below shows that the client would not provide a phone number or address when our technician tried to reach out for service.

______________________________________________________________

-----Original Message-----

From: ***************************** <********************>
Sent: April 7, 2023 4:49 PM
To: *****************-Amant <******************************************************************************;
Subject: Re:

Hi
Im not sure who you are or why you need my phone number and address.
Please provide more info. We dont have power either.
D

Sent from my iPhone

> On Apr 7, 2023, at 4:38 PM, **************************************************************************************************************************
> ?Hello
>
> With the power outage our phones are down. Im on a call in enbrum. Can you give me your address and phone number I will call you when Im done this call
>
> *****************-Amant
> Sent from my iPhone

-----Original Message-----
From: ***************************** <********************>
Sent: April 7, 2023 12:33 PM
To: ********************* <******************************>
Subject: Furnace

Hi ***
We had an emergency with our furnace and have been unable to reach your company for repair.
Why is nobody answering the company phone numbers?
*****************************

Sent from my iPhone

____________________________________________________________________

I am sorry that Mr and ******************** felt they needed to call on someone else.

Our promise to deliver great service is still and remain our first priority!

Customer Response

10/04/2023

Parent's response to this complaint stated that we didn't provide our information (address, phone number and email) when they reached out to us. That's because we didn't know who the person was emailing us without context to our complaint about the furnace - he used his personal email address to contact us. When we asked him 'who' he was and why he wanted our information, he responded in context to the furnace issues we were having. Of course this was 'after' we had another HVAC company fix the problem. So issuing a complaint to BBB was certainly NOT our first attempt at getting issues resolved with Parent .. it was ****** ************* who agreed we had to find another ****** dealer to repair the furnace since Parent was not getting back to us in a timely fashion - 2 days!! ************** said they would deal with our issues on Monday, April 10th when their office reopened. We have dealt with Parent for more than 25 years and this is the only time we've had to call on them in an Emergency ... not being able to reach them while having a 10/10 year labour and parts warranty with them did not sit well with us.

Parent Heating and Cooling Inc. Response

10/04/2023

parenthc.com is our business email.

Read 4 More Customer Reviews

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Parent Heating and Cooling Inc.

Business ProfileforParent Heating and Cooling Inc.

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Overview

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Customer Complaints

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Customer Reviews

Most Recent Customer Review

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Products & Services

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Customer Reviews

Most Recent Customer Review

Parent Heating and Cooling Inc. Response

Customer Response

Parent Heating and Cooling Inc. Response

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