Customer ReviewsforTop Hat Home Comfort Services
5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Robert R
5 stars20/07/2023
We have been most impressed with Top Hat's service for many years and most recently on a very large job - replacement of our AC and furnace. For some years they kept our old AC alive and ensured that our gas fireplace worked as it should. That service explains why we decided to go with them for a new furnace and AC unit. That work was done quickly and as promised to accommodate our out-of-town family's arrival the day it was finished. When the house didnt cool as fast as we had expected I sent an e-mail to the TopHat employee with whom we have worked over the years. We were quite surprised when he arrived at our door that same evening and made some fine adjustments to the airflow that resulted in improved airflow and improved cooling. We appreciate the level of service provided by him and the rest of the Top Hat team.Review from Suzie N.
5 stars02/09/2022
My Mom and I had a roofing issue recently. **************** of Top Hat was very helpful indeed. **** came over the very next day after I called to inspect the roof the day after I called him. He provided a comprehensive report with pictures, options for repair and/or replacement and a reasonably priced quote. I was relieved. **** was not pushy and came back twice to reassess after yet another wind storm. He was friendly, efficient and professional. **** sent me an informative article on roofing and didnt make me feel guilty or embarrassed about my indecision.I would recommend **** to my friends and family, for any and all roof work, without hesitation. ****************Review from M Roy
5 stars05/08/2021
Recurring problem with appeared to be a leaking eaves through or fascia. Top Hat suggested a couple of different solutions, but they were hesitant to start making repairs which not solve the problem and cost us money. They encouraged me to monitor where the water flow may be coming from. Rather then looking at the leak, I looked around and found the source. I called back Top Hat and they quoted me a reasonable price. The work was done quickly and properly. And much to our relief, the leak, which started with the replacement of our roof shingles (6 years prior by another company) was corrected. Thank you Top Hat for your help and reasonable approach in solving our problem.Review from William P
5 stars21/07/2021
Top Hat Home Comfort came through for me again. Because of a fantastic job they did on replacing my skylight several years ago I luckily remembered them when it came time to replace my 33 year old central AC. The evaporator coil finally wore out this summer and I needed a complete new system. I was very worried because long before I knew about Top Hat other contractors who worked on my furnace previously many years ago told me that because of the way my HVAC equipment was installed they would not be able to find equipment to fit my existing ductwork. Well thanks to Top Hat they quickly and efficiently put that worry to bed for good! From the very first phone call right up to the installation team everything went exactly as planned and promised! **** was the first person to contact me from Top Hat and he arrived exactly as promised and helped find a solution to my problem. He was so honest that initially he did not even suggest a new furnace along with the AC because he felt that it was still good for several more years. However due to the fact that the whole system had to reconfigured to get it up to today’s code I myself decided to get a new furnace also. Well am I ever glad I did! Now I will never have to worry about any code problems again as both the furnace and AC are now 100% code compliant the way they should be. To think I worried for several years for nothing over this issue. All I had to do was call Top Hat and my worries would have been out the window. After we signed the very easy to understand contract and paid my deposit the rest is history. I was surprised at how quickly they set up the date to do the work. They told me it could be a month or more and I did not mind because there was no real hurry but they got back to me within a few weeks to start the job. From the moment their three man crew arrived everything was great! All my worries about aesthetics and how they were going to install the new condensate pump were put to rest by **** who had to do a lot of fishing to get the drain line to the laundry tub. Then ***** and ***** who installed the new furnace and central AC along with **** put all my remaining fears to rest. The quality, look and feel of their workmanship has me completely blown away!! I have never seen such caring workmanship like this before. Even the way they ran the AC’s lines and the furnace’s intake and exhaust pipes were done like they were a work of art! Because of their workmanship I can now standup in my furnace room without banging my head on any pipes like I used to before. ***** then even went above and beyond by replacing a gas shut off valve to my water heater that should have been replaced by the water tank tank rental company when they installed it several years ago as it too was not to code. Now my entire HVAC infrastructure is up to code and because of Top Hat when it does come time to sell my house there won’t be any home inspection issues with my furnace room! Best of all from now on they will be able to keep me running and I will never need to deal with any other company again for repairs or maintenance. This alone is going to save me a lot of worry and money! Now all I have to do is call once a year and for half the price of the other company I used to use for repairs I will get worry free maintenance and service. So there you have it, a long story but a very important one! To sum it up, if you want terrific high quality service and workmanship, like their ad says, “You Gotta Call Top Hat!” Simple as that!! Finally a truly honest and caring company!! Thanks a million again Top Hat! Hats off to ****, *****, **** and ***** too!! Great guys!Review from SUZANNE L
5 stars25/05/2021
Needed Air Conditioning at our cottage. We were concerned about possible damage on the walls inside and outside as the cottage is 73 years old. The old clapbooard had been covered with vinyl siding 40 years ago while the interior walls were covered with wood paneling also 40 years old. ***** * ******** installed a Lennox ductless split heat pump unit without any damage whatsoever. Their workmanship is to be commended. Both workers were meticulous and professional. The unit installed works perfectly. We highly recommend Top Hat comfort services of Carleton Place. We are considering asking for an estimate for a new fireplace. ******* *** ******
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