Business ProfileforThe Fireplace Center & Patio Shop

On 18 August 2023, was in the store on Carling Ave looking at wood stoves. We asked about a few ***** stoves and found the oslo model(351668). The sales person told us the price of the stove which was $3549.00 however there was a promotion that brought the stove price down to $3016.65 plus tax working out to be $3408.81, we agreed we would purchase the stove, the sales person then phoned the warehouse which was just outside the city he said. He informed us the warehouse has a few brand new ones so they will be able to get the stove instore by around the end of August 2023. Which worked out perfect with us. The sales person then brought us to the cashier and we paid with **** the full price of $3408.81 after getting our receipt for the purchase we then left the store. On Monday August 21, 2023 we received a phone call from the sales person claiming there has been a mistake on the price and will not give us the stove for the price we already paid. I said that simply cannot be because we have already paid and made the agreement with the store. He said he could not make that decision and I asked for the owner or someone who could give me the response to contact me. Ten minutes later from the previous call, **** the owner called me and told me he cannot let us have the stove for that price. He then told me that retail on the stove is regular $7100 I kept saying I was confused because we have already paid and have a receipt for the stove. He told me to bring my credit card into the store and get a refund. The conversation was basically repeated for just over 3 minutes and I just kept getting told to drop it he's simply not gonna let us have the stove for the price we paid. We are wanting the contract of the purchase to be fulfilled by the business (stove ordered and recieved by us) as we have fulfilled our end of the agreement by giving our money for the price that was asked.