Business ProfileforRosebush Heating & Cooling Ltd.

Hello, I purchased a home in August 2021 that the company Rosebush supplied propane for heating. When I contacted them to inform them I was the new homeowner - as the previous owner was using their service- they made me go through some registration. In this process came about my first issue and complaint. They asked for a credit card number for a credit check. I provided it for this reason. After my first fuel delivery my card was charged $700 without notice or permission. I then cancelled their ability to charge my card via my bank and told them not to charge it again and I would e transfer the money in the future. They then proceeded to stop delivering my propane this year unless I pre paid for it. They never told me it would have to be a minimum of $400 each time. I ended up sending $200 and expecting delivery. It was just before the -40 degree weather in January and they refused to deliver propane. I was empty and had no heat. They still wouldn’t deliver. I’ve now began using portable electric space heaters to heat my home. I asked on February 14 for them to refund my $200 as I won’t be needing the service. Today, March 2 they have not refunded it. I emailed to find out what is going on and the reply was they can’t refund it to my account but will mail a cheque. Absolutely disgusting and I can’t express how disappointed I am. I’m not sure what I am asking for as a resolution but an apology for their rudeness, harassment, manipulation, lies and negligence would be a start. Thank you.