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Find a Location

The Original Bend Transmission Company LLC has 1 locations, listed below.

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    Business ProfileforThe Original Bend Transmission Company LLC

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/10/2017

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Original Bend Transmission Company LLC offers transmission repair services.

    Products & Services

    Truck and Auto Transmission Repair

    Business Details

    Location of This Business
    61522 American Loop, Bend, OR 97702-9406
    BBB File Opened:
    5/9/2017
    Years in Business:
    7
    Business Started:
    6/8/2016
    Business Incorporated:
    6/8/2016
    Accredited Since:
    5/10/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Reids Improved Performance LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Brad F Reid, Member
    • Mrs. Heidi A Reid, Office Manager
    Contact Information

    Principal

    • Mr. Brad F Reid, Member
    • Mrs. Heidi A Reid, Office Manager

    Customer Contact

    • Mrs. Heidi A Reid, Office Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    i had my transmission rebuilt from the original bend transmission company and it cost me ***** dollars the rebuilt transmission didnt make it 6 months so its my responsability to get the truck to bend they said so i tow it to **** and they have my truck for 3 weeks they let me use a loaner car that the transmission goes out in by the way now they are saying theres smoke damage in the loaner car and they REMOVE MY WARRANTY THAT I PAID FOR and now the transmission in my truck never made it 6 months again so now im out ***** for nothing and the transmission company will not budge they are standing by their decision they said AS MY TRUCK SITS AT MY HOUSE WITH NO 3RD GEAR NICE THANKS BTC
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah K

    1 star

    11/06/2023

    Consider yourself forewarned by this review. The original transmission company will rob you blind!!! I paid $3500 to have my transmission rebuilt in my truck by this company 2 1/2 years ago. I told him I was to get a 383 stroker put into it and so my 700 R4 needed to be beefed up to accommodate the new engine.. after getting the ****** rebuilt I had brought my truck in six times because it never worked right after they tried to rebuild it. Finally two years and two months after they supposedly rebuilt it, my ****** died and I went to them and told them and the Owner kicked me out of his shop, said he would not do anything to fix it because my two year warranty was up. Myself and my mechanic both were there and told him that I had brought my truck in six different times and that my warranty should still be valid. He refused and demanded I leave his shop. So I ended up going to ***************************** and transmission in ****** and had to pay another $5000 to have my ****** rebuilt again 2 1/2 years after having it supposedly rebuilt by the original transmission company. The folks at Allisons were awesome and documented and took pictures of everything that the original transmission company had done when they supposedly rebuilt my ******. Come to find out not only did they not rebuild the ****** at all. They also didn't add any beefy parts to accommodate my 383 stroker, they put a broken filter back in my ******, they drilled holes in my transmission where there shouldn't be and the guys at ********* pretty much told me it looked like a child or a monkey did it and that it didn't even make sense and that it looked like they didn't rebuilt it at all!! it looked like they took a transmission from another vehicle And just swap it out and didn't add any beefy parts. Now almost 3 years later, I have had to pay almost $10,000 and transmission rebuilds for my truck. The original transmission company and nothing but thieves in that place is a joke.!! Run far away!!

    The Original Bend Transmission Company LLC Response

    11/08/2023

    The transmission was done right and the cost was $2175.00 not $3500.00. ***** forgot to mention that she had her motor replaced 3 times and went through 7 carburetors and she changed to oversized tires, all can affect how transmission works. She let any back yard mechanic work on it and then would come in and want our shop to fix issues her mechanics created.  Most of the time she brought her truck in, it barely ran so it was very difficult to even address any issue she may have had with the transmission. She did not do what was told to do and yes after 6 visits and all the "work" she had done to her truck at other shops, and the fact that she was out of the warranty period, I told her we were done working on her truck. 

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