Business ProfileforOne Green World

I received a damaged box that included a missing item that I am sure was ******* fault for which I filed a claim. However, I was told by One Green World that they could not honor damages to the box or missing items since they responsibly packed the items well before shipment. My complaint is three fold. They referred me to their policy and said they were not responsible, when their policy says they will manage damages if contacted within 10 days. I contacted them the day of receipt. Here is the line in their policy. "Problems with your order: "After receiving your order, please inspect all items and notify us within 10 days of any problems or shortages. We cannot accept claims for damages, shortages or other problems made more than 10 days after receipt of your order."2nd, there was no ownership of trying to resolve the issue and I was sent a $10 coupon to order again as a token. Won't happen. 3rd. My expectation was that they work through this issue with ****** not dump it on me. I sent a picture of the damaged box. They sent me a picture of the box that showed no damage left by ****** *****'s picture was taken from an angle that would not show the damage, but apparently One Green World thinks I am a liar. Their lack of interest will make me look for continued avenues to send out the BEWARE alarm.

Hi ******,Thank you for getting in touch, and we sincerely apologize for the inconvenience you have experienced. We have issued a full refund of your order, and we are sorry to hear of the issues that you encountered with both our customer service and ****** Please let us know if there is anything else we can do to assist you and we are happy to help!

Thank you for your email response and my refund.

Thank you for the refund.