Business ProfileforWillamette Valley Security Inc

I have been trying to get my service canceled since October of 2021, but Willamette Valley Security keeps billing me and will not cancel service. We sold our home in *************** and I called Willamette Valley Security offices 5 times, beginning in October, 2021, during normal business hours and left 3 very thorough voicemails explaining we had sold our home in *********** and needed service canceled effective November 6, 2021. In each voicemail, I requested that someone please call me back to confirm cancellation had been taken care of. I never received a single call back from any of my voicemails. The reason I had to leave voicemails is because nobody ever answers the phone there, during business hours. Ive gone through their phone tree now 8 times (several more times since this began) and there is no option to cancel service or speak to someone about your account or service where you actually get a real person. Ive scoured their website and even took screen shots of it. There is no option or button to click on to go to your account and cancel service. My husband received a call from them in summer of 2022 in an attempt to collect, and he told them ** called repeatedly and left voicemails and even sent a very thorough email to them to cancel. The man he spoke to gave him the correct email address for me to email for cancellation. I sent them another email on 7/20/22 asking for cancellation effective 11/6/21, and an email back confirming cancellation. Ive never received a response. We were customers of this company for over a decade. This has been infuriating. The most recent bill they sent us is now saying we owe $374.25 when we should have received a partial credit back in November of 2021.I want for this account to be closed and the amount due to be wiped away completely. I did all my due diligence to cancel this service in a timely manner, and this company has repeatedly refused to do even the most basic customer service.