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Find a Location

Directors Mortgage has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Directors Mortgage

      4550 Kruse Way Ste 275 Lake Oswego, OR 97035-3586

      BBB Accredited Business
    • Directors Mortgage

      102 3rd St Hood River, OR 97031-2010

    • Directors Mortgage

      1500 Valley River Dr Ste 190 Eugene, OR 97401-2149

    • Directors Mortgage

      2137 NW Highway 101 Ste B Rose Lodge, OR 97367-4214

    • Directors Mortgage

      655 W Columbia Way Vancouver, WA 98660-3612

    Business ProfileforDirectors Mortgage

    Real Estate Loans
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/3/2006

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Directors Mortgage, offers mortgage and home loans.

    Products & Services

    mortgage lenders

    Business Details

    This is a multi-location business.

    Find a Location

    Directors Mortgage has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Directors Mortgage

        4550 Kruse Way Ste 275 Lake Oswego, OR 97035-3586

        BBB Accredited Business
      • Directors Mortgage

        102 3rd St Hood River, OR 97031-2010

      • Directors Mortgage

        1500 Valley River Dr Ste 190 Eugene, OR 97401-2149

      • Directors Mortgage

        2137 NW Highway 101 Ste B Rose Lodge, OR 97367-4214

      • Directors Mortgage

        655 W Columbia Way Vancouver, WA 98660-3612

      Location of This Business
      4550 Kruse Way Ste 275, Lake Oswego, OR 97035-3586
      BBB File Opened:
      10/6/2003
      Years in Business:
      25
      Business Started:
      8/1/1998
      Business Incorporated:
      7/8/1998
      Accredited Since:
      8/3/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      230
      Alternate Business Name
      • Directors Mortgage Inc
      Business Management
      • Mr. Mark J Hanna, President/CEO
      • Mrs. Sherry Grubb, Executive Assistant
      • Mr. David B Wiles, Executive Vice President
      • Ms. Jamie Voth-Pickens
      • Ms. Nicole Prom
      Contact Information

      Principal

      • Mr. Mark J Hanna, President/CEO

      Customer Contact

      • Mr. Mark J Hanna, President/CEO
      • Mrs. Sherry Grubb, Executive Assistant

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/07/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      9/16/2022 - Bank transfer was initiated from business website at: https://account.directb.net/account/9/19/2022- The funds were removed from my account at ********** and transferred over to the requested bank, but never arrived. The trace number that confirms the delivery is: *************** I have spent hours contacting ********** to resolve this issue over the past 2 weeks. The call center they use in ***** continually hangs ** while you're either on hold, or talking to a representative. I finally was contacted by a supposed VP for **********, by the name of ******. She continues to tell me that they are looking into where the missing funds went, and they will contact me ASAP. To date, they are unable to find the funds, and continue to provide excuses as to why they cannot find it. Currently I am late on paying my mortgage, which will result in a penalty, due to **********s negligence and lack of competent customer support. I have also spent well over 10 hours of my own time trying to fix this issue, with I should be compensated for. Although I can go through small claims for that, if you're unable to resolve here.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ella

      1 star

      02/07/2022

      Directors used an ilegal "Bait and Switch" tactic which caused great distress to me and my three young children.We were approved for refinance and new purchase loans and after going into contract for our new home, renting our current house out and going to a hotel for a few weeks before closing on the new home I was called a week before closing and told they couldn't offer me the 3.5% original loan but they could get me a 9% loan which I could refinance three months later. This meant more closing costs in their pockets.Nothing in my income or credit had changed and we were left homeless after I refused to sign the high interest loan they were trying to force on me by taking advantage of the fact that we were in a hotel with no home.For months I struggled to find permanent housing and Directors refused to take responsibility and did not help in anyway even though they were at fault and knew we were left homeless.Every opportunity I'm able to I always share my story with other home buyers to warn them of this company.******************* (owner) is also known for unethical behavior. Wish I would have known this beforehand to spare my little girls the months of homelessness they had to endure at the hands of an unethical company like Directors Mortgage. 1 ******* 6:10 There are so many ethical mortgage lenders out there that do Not use illegal "bait and switch" tactics. Choose one of those companies instead of Directors!!

      Directors Mortgage Response

      02/10/2022

      We understand that purchasing a home can sometimes be stressful, which is why we make every effort to make it as easy as possible for our clients. At Directors Mortgage, our integrity and our clients satisfaction are of the utmost importance to our company and our team members. We did look into your claim exhaustively, as we know you were not happy with the solutions we provided to you as they did not meet your goal of buying a home and keeping your existing home as a rental property.

      Customer Response

      02/11/2022

      The response from the company is not only false but a joke as they clearly knew my credit, income and everything needed when they approved me for the loans. The company did not provide any solution to their "Illegal bait and switch" that I refused to fall for which caused the three months of homelessness my three little girls and I endured and the current financial mess we are in due to the cost of that homelessness which Directors Mortgage is responsible for. They continue to not take responsibility and fix the problem they have created and as I keep telling my story to others it is becoming more evident that I am not the only one who has been wronged (illegally) by this unethical company. As it stands there is a long list of customers who have complaints with Directors and when I filed a complaint with www.consumerfinance.gov/complaint/ the response I received is that are so many claims from other individuals against Directors that they sent my complaint directly to the ************************ who is has a long list of fraud complaints against Directors Mortgage.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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