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Find a Location

Synergy Medical Systems, Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Synergy Medical Systems, Inc

      1710 Willow Creek Cir # 1 Eugene, OR 97402-9192

    • Synergy Medical Systems, Inc

      25589 SW Canyon Creek Rd Ste 600 Wilsonville, OR 97070

    • Synergy Medical Systems, Inc

      500 S 336th St Ste 109 Federal Way, WA 98003

    • Synergy Medical Systems, Inc

      4050 Lake Otis Pkwy Ste 207 Anchorage, AK 99508-5221

    Business ProfileforSynergy Medical Systems, Inc

    Medical Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    TLSO • LSO • Compression Stockings • Walkers • Crutches • Breast Pumps • Continuous Passive Motion Devices • Transfer Benches • Cervical Collars • Cold Therapy Units • Bone Growth Stimulators • Knee Braces • Wrist Splints • Slings • Walking Boots • Cervical Traction Devices • Commodes • Foot Wedges • Tens Units • Canes • Ankle Braces • Hip Braces

    Business Details

    This is a multi-location business.

    Find a Location

    Synergy Medical Systems, Inc has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Synergy Medical Systems, Inc

        1710 Willow Creek Cir # 1 Eugene, OR 97402-9192

      • Synergy Medical Systems, Inc

        25589 SW Canyon Creek Rd Ste 600 Wilsonville, OR 97070

      • Synergy Medical Systems, Inc

        500 S 336th St Ste 109 Federal Way, WA 98003

      • Synergy Medical Systems, Inc

        4050 Lake Otis Pkwy Ste 207 Anchorage, AK 99508-5221

      Location of This Business
      1710 Willow Creek Cir # 1, Eugene, OR 97402-9192
      BBB File Opened:
      8/18/2006
      Years in Business:
      19
      Business Started:
      9/16/2004
      Business Started Locally:
      9/16/2004
      Business Incorporated:
      12/17/2004
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Brian Baumgartner, Owner
      • Ms. Amanda Kilmer, Marketing Manager
      Contact Information

      Principal

      • Mr. Brian Baumgartner, Owner
      • Ms. Amanda Kilmer, Marketing Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was in the *** urgent care clinic on June 9th, **************************************************************** $22. Now I have a bill from "Synergy Medical Systems" saying I owe them $148. I was never told that Synergy would be sending me bills for this and if they had told me it would cost me $148, I would not have bought it from them. I have no insurance, so I would have gone to Amazon or Rite Aid across the clinic and gotten a $20 sling. When I called, the synergy representative said she could reduce it to $40. However, I already paid upfront for what was asked before I left the clinic, so I should not owe anything or just pay the agreed-upon amount of $22.I specifically asked how much it would be before buying it and was told it would be $22. Having no insurance and very little income, I would have never agreed to that had I known I'd have to be in this situation. I have paid the urgent care visit with out-of-pocket cash as well. Synergy later sent me this initial $148 bill after refunding me the $22 back to my card which I originally paid at the clinic.I have contacted Synergy again multiple times, but I was not able to agree with their dishonest practice. Looking through all the ****** reviews, I feel hopeless as many others faced similar issues. Upon receiving many more bills with late fees attached, I have no choice but to seek resolution through BBB.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carol N

      1 star

      11/28/2023

      I have been sent a bill. It says it is past due. I never received a bill previous to this one. Now they are goiing to put a service charge on it. I have called 13 times. No one answers the phone so I left messages with my account number and phone number. It has been over 2 weeks with no response. I do not know what the bill is for and if my insurance paid anything. I just want an itemized bill telling me what I am paying for.

      Synergy Medical Systems, Inc Response

      11/30/2023

      Our phone system is an automated phone system that will continue to ring until it reaches one of our employees who are free to answer the patients call. We have 12 employees on this phone system ready to answer calls, but you can press option "0" to leave a message with the receptionist, if patients don't want to stay hold. When our receptionist checks the messages, she will trans the call to one of the 12 employees. Per our records we have no messages left from patient until 11/27/2023. Our employee called patient back on 11/28/2023 they had to leave a message. On 11/29/2023 I received a message from patient, I called patient back and spoke with her. I explained to her the first statement was sent on 10/10/2023 and then another statement was sent on 11/07/2023 with the verbiage attached that the bill was past due. She asked for me to email her the first statement and I did that on 11/29/2023 at 3:56pm. I also let her know if she has any issues with our online bill pay, she can call my direct line that is on the bottom of the email, and I will help her.

      Local BBB

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