Customer ReviewsforPropM Inc

Horrible tenant relations. Extremely rude and uniformed operations manager. Maintainance requests ignored

Thus far they have been very disapointing to work with. The team showed little initiative getting my property listed, taking almost an extra month and requireing lots of prodding and micromanagement. The property has now been listed for almost two weeks and I have been asked to lower the rate to below their projected market rate twice. Given their pricing model, this takes a few dollars from their pocket and hunderds from mine all to make their job a bit easier. Finally their communications have been boilerplate and borderline condescending. I don't expect any of this to be improved now that they have been aquired by Poplar Homes.Update: As you can see from the response timeline below they had to be contacted and managed virtually every step of the way. They didnt get the keys because they never asked for them until I reached out. Despite being told the property was ready 8/15, inspection was not scheduled until I reached out. Photos were not scheduled until I reached out. Finally, I spoke to ****** on the phone and approved the ad verbally but they needed it writing and did not communicate that. Another week lost.So as you can see from the response, zero accountability and its up to you to manage they abysmal communications and time management. We have since terminated our contract.

As a landlord I've worked with 4-5 property management companies, and PropM is certainly at the bottom, by far. They are extremely reactive and will take money from you whenever they can.To give you one example, I took back my property from them recently and it was time for PropM to send me the security deposit. (Yes I fired them!) The tenant had done quite some damage to the house and stopped paying rent so PropM agreed that 100% of the security deposit would come to me to compensate for that. As a result, PropM didn't send me the whole amount and I was asking why. It took them A MONTH to get back to me, and their reasoning is that the deposit is used to cover the unpaid rent, and since it's rent, they are entitled to charge management fees.I can't make this s*** up, people. I have all the emails. And I didn't even have the time or energy to go into the details of how their mistakes caused a squatter to live in my house and made me lost $10K+. I'm too tired for that. Hire them If you like pain and suffering.

Upon move in, the heating system was not functional, the Washer/Dryer was not in working order, most locks and doors did not function properly and plumbing fixtures were in subpar condition. PropM provided certification that claimed all the above was checked prior to move-in, this was factually untrue. It has been 39 days since a maintenance request was submitted for our washer, yet it is still not in working order which goes beyond the landlord of 30 days to repair non-essential issues. They will blame their contracted technician for this, but that still falls under them.The heater was also not in working order and deemed a safety hazard as all the internal wiring was found to be melted off, which indicates extreme heat or flames. This shows the heating system was not properly tested prior to our move-in. They did offer space heaters and eventually agreed to replace the heater, but only after much push back from our end. They will likely reply saying they're working on it, and thank me for my patience while completely disregarding that their move-in certification was not factual, and that they have exceeded the "timeliness" of a maintenance request of 30 days.

This company stole our deposit money. They asked us in writing to replace bulbs batteries etc and clean the house professionally. Which we did and provided receipts. It is illegal to charge for cleaning in ******** ****** according to ****** state law ORS ******. They still have not returned our money! So stay away from all their properties

This company offered me $2500, plus 100% of my deposit back if, I gave notice to vacate by may 13, 2022 and vacate within 90 days! Which I did! They sent me my deposit check, which was wrong but whatever, then it BOUNCED! Yes bounced! I NEVER received the $2500 either! Then after I realize the check bounced, I try and call them to discuss, and ******* director of finance says they held it so to the conditions of the property!! I cleaned that place myself!, although I received an email stating do not hire professional cleaners because we will do that! I mean for goodness sakes I lived there 12 years! I have pictures as well!! Im not happy and would NEVER do business this way! You dont go back on what I have in writing. I would never refer them ever! I wouldnt even give them one star!!

There is a meth lab at *************************************. They didnt respond to multiple complaints. Trash stopped for awhile, attracting critters. Made a promise to a bunch of my friends that if they moved out they would get paid. The day that ******** law FAIR was partially revoked, they stopped payment on the deposit and said they werent going to pay my friend ** the house wasnt to standard. This isnt true, it was to standard. I know my friend, I know how she left it. She has pictures and everyone knows shes a good housekeeper who doesnt leave a mess behind. She was a GREAT tenant to them and they treated her horribly and stole from her. They are currently refusing to take calls from her.

I honestly dont know what to say about my experience with PropM except that the home owners they represent are in my opinion shady people who I hope that PropM is doing everything to screen the home owners. I rented a home for almost three years and during this time frame it seemed that every time I submitted a maintenance request for no heat it took almost 2 plus months to get it fixed. I froze my a** off to the point that I threatened to not pay my monthly rent of which I paid every time on the first not once being late ever. This last episode was the worst. On 6/3/2021 I submitted a request for electrical issues down in the basement where my daughter was living in along with the main deck supports for both decks being the upper and lower decks. On July 30 2021 we lost both of grand dogs which we not dogs but my grand kids. I have never been so lost by both animals being taken away from us because the owner of the house had zero concern for me and my familys safety. His insurance tried to say it was caused by a cigarette. There was no one home when the fire had started so unless our dogs were smoking cigarettes then how did the fire start. It started on the east wall of the home the same exact blocs toon that the electrician had pin pointed the problem but was only given a 250 dollar limit which included his travel time of 60 dollars and his 180 per hour rate. So basically he was given less then an hour to find the problem and fix the problem of which obviously didnt happen. He came back out almost two weeks later only to be stumped by the issue of locating the electrical problem. Almost two months after my initial request for repairs and nothing was done including the deck repairs because the owner didnt want to pay to have them fixed. I offered to have my stepson do the repairs being he is a licensed journeyman electrician but was never given the go ahead to do the work. Seriously I would have done the repairs and paid him myself but didnt want to do anything that was not approved by both the home owner and PropM. PropM shows in the ***** repair maintenance portal that the work was completed on the 27 of July which is ironic being I have email communication for the electrical problem dated both the 28th and 29th of July stating I refused to pay the rent until the electrical problem was repaired. The house caught fire on the 30th the following day after I threatened to not pay. I know that they are at the mercy of the owner but if you are going to represent a client and manage their home its your responsibility to make sure that the repairs are done in a timely manner so as to not jeopardize the health and well-being of the renters not the home owners. I now have to watch over my daughter everyday to make sure she doesnt do anything stupid. She is so devastated by losing her emotional support animal and she doesnt want to go on living anymore and as a parent hearing her say things like that terrifies me so much that I have no idea what I will do if she takes her life I cry daily to the point I cant shed anymore tears because I have none to shed so I walk around with my eyes swollen dam near shut and the feeling that my eyes are literally on fire. All because some tightass piece of s*** owner didnt want to fix the needed repairs to make sure the family who was paying a pretty ***** to live in his house was safe. Thank you ************************* owner of ************************************************************** in *********** ****** you have destroyed my family my daughters life and the lives of our family members ****** and ******* I hope you are happy you son of a b****

It was a great experience working with PropM Inc, they are accountable, responsive, and experienced!