BBB Accredited Business Profile

Aosom LLC

Aosom LLC

(877) 644-9366

Aosom LLC

9 years in business
27150 SW Kinsman Rd
Wilsonville, OR 97070-8246
Additional Phone Numbers
  • (503) 746-5886
Additional Email Addresses
  • customerservice@aosom.com
BBB File Opened: 01/25/2010
Business Started: 04/18/2008
Business Started Locally: 01/01/2008
Type of Entity
Limited Liability Company
Business Management
  • Mr. Todd Koehler, Assitant MAnager
  • Mr. Wei Li, General Manager
  • Mr. Rudy Mendoza, Customer Service Supervisor
Business Category
  • Online Retailer
  • NAICS: All Other Miscellaneous Store Retailers (except Tobacco Stores)
  • Exercise Equipment & Machines - Sales
  • Furniture - Outdoor
  • Pet Supplies & Foods - Retail
  • Landscape Lighting
  • Internet Shopping
  • Massage Equipment & Supplies
  • Office Furniture & Equipment

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Visa, MasterCard, AMEX, Discover, PayPal
Refund & Exchange Policy: 

Thousands of customers have been happy with our customer servicebecause of our easy returns program which makes yourpurchasing experience as simple as possible.

All of our products come with a return period of 90 days from the dateof original delivery. If within the 90 days you are not completely satisfiedwith your purchase or no longer need the item (if unopened) we will assist youwith a return for full refund minus a 20% processing fee (or minus the shippingfee if it was paid separately).

Our products also have a warranty of 90 days, so if your item arriveddamaged (even from the shipping company), please notify us right away so we canassist you in replacement parts, an exchange (depending on availability) or areturn for a full refund.

In this day and age, we understand people’s time is valuable, so ifthere is an issue of damage, please supply pictures when you message us to helpus assist you faster. Depending on the damage, there are times when we can usethe pictures as the actual return, thereby eliminating the time and hassle ofpackaging up the product and returning it to us for an exchange or refund.

BBB accredited business

A+

Overview

This company is an online retailer. 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 8:00 AM-4:00 PM
T: 8:00 AM-4:00 PM
W: 8:00 AM-4:00 PM
Th: 8:00 AM-4:00 PM
F: 8:00 AM-4:00 PM
S: Closed
Su: Closed
H: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Aosom LLC

Aosom LLC

BBB ACCREDITED SINCE 09/27/2016

Customer Review Rating:

88%
9%

Composite Score: