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Find a Location

Toyota of Gladstone has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforToyota of Gladstone

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/30/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Toyota of Gladstone is a used and new vehicle dealership that offers the sale of vehicles, parts, as well as services to vehicles.

    Products & Services

    Used and New Vehicle Sales, Auto Parts and Services

    Business Details

    Location of This Business
    19375 McLoughlin Blvd, Gladstone, OR 97027-2657
    BBB File Opened:
    3/14/2006
    Years in Business:
    18
    Business Started:
    11/9/2005
    Business Incorporated:
    10/20/2005
    Accredited Since:
    9/30/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Toyota-Scion of Gladstone
    • Gladstone Auto LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 9:00 PM
    T:
    8:00 PM - 9:00 PM
    W:
    8:00 PM - 9:00 PM
    Th:
    8:00 AM - 9:00 PM
    F:
    8:00 AM - 9:00 PM
    Sa:
    8:00 AM - 9:00 PM
    Su:
    9:00 AM - 8:00 PM
    Business Management
    • Mr. Dave Ruppert, Service Director
    • Mr. David Elder, General Manager
    • Mr. Seth I Dustin, Director of Digital Marketing
    • Ms. Charity Graff, Sales Manager
    • Mr. Irving J. Matthews, President
    Contact Information

    Principal

    • Mr. David Elder, General Manager

    Customer Contact

    • Mr. David Elder, General Manager
    • Ms. Charity Graff, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (503) 722-4847
      Primary Fax
    • (503) 722-4848
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    FIrst I would like to start off by saying the salles associate who sold ** the car was amazing, same with the mechanic who handled our car issues , and who was in contact with me while going thru the repair process. We bought a 2020 ****** ascent from gladstone toyota, in August 2023. When we took the car for a test drive, on inital start up the car made a ticking sound which we were told is just the ac in the car. As time progressed people started commenting on the ticking ,we didnt think much of it we were told it was the *** but we figured we better get it cheked out. luckly we already had an appointment coming up for an oil change, plus my breaks were bad they would shake when I applied them. (after 3 months no way )We took the car,let them know our concerns, they called us let us, said the pads measured at 3mm and the front and back rotors are warped, the ticking was the exhaust manifold gasket leaking. After 3 months?? I asked about the presale inspection report, and found out this was all noted on the pre inspetion report and recommended to be fixed, but it never got fixed before selling to me. This informaion was not dislosed at the time of sale!! we were assured everything was inspected,no problem's,no recalls.... after negotiating on cost, which i shouldnt of had to pay. The ** to agree to pay half the cost, and no more. but there is still a ticking sound, from a crack in the exhaust manifold. I was told this doesnt effect the car or its function, and dont need to fix. fixing it, it would be an additonal cost. iv been told that the crack is most likely due to the exhaust gasket leak.... I just bought a car,iv had for 3 months, i pay 700 a month for, and I have to pay $687.61 dollars on repairs,and still needs a new exhaust manifold. I should not have to pay for this to get fixed. I just want my car to function properly and be fixed. this never should have happened. or been sold with these issues.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff D

    1 star

    11/16/2022

    I want a new car so I started looking online. The Online price quote from Toyota of Gladstone was reasonable, so I went through all kinds of hoops to start the purchase process. It was looking good, I got a quote in writing (email) that even showed my trade in vale. Only after the final click here to approve your final deal did I see a new quote with a ****% price increase! The fine print says vehicle prices are subject to change so who even knows if that was the final final price. At that point I cut my losses. At least I didnt waste even more time driving to the dealership to have them change the price at that even later stage.Unless you enjoy getting prices in writing changed to a higher price, I would stay away from doing any online business with this business.

    Local BBB

    BBB Great West + Pacific

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