Business ProfileforLithia Chrysler Jeep Dodge of Eugene

In March 2023, I traded a 2022 ***** Tahoe I owned outright and paid cash to purchase a used 2018 ******** SUV from Lithia Chrysler Jeep Dodge in Eugene, OR. The dealership offered a free short term warranty on the vehicle, therefore I declined the option to purchase an additional extended warranty. Before the short term warranty expired, I brought the vehicle into the dealership for them to diagnose an issue with the air ride suspension and thermostat. The dealer assured me their mechanic inspected the vehicle and it was sound. As a consumer, I trusted the dealership was honest in their findings and the "symptoms" I was experiencing with my new vehicle were "normal".The vehicle has continued to show signs of an issue with the air ride suspension and is now to the point it is no longer functioning properly. I brought this to the dealer's attention last week and they agreed to inspect the vehicle again. The representative stated their mechanic ran diagnostics and confirmed there is an issue with the air ride suspension, but they are unable to resolve the issue and I would need to take it to a ******** dealership for repair. The dealership also stated that because I did not purchase their costly extended warranty, they were not obligated to assist me. I can understand the dealership's perspective if my vehicle had an issue outside of the air ride suspension I had brought to their attention initially. However, as a hispanic woman and a consumer, I feel that I was taken advantage of by the dealership and they did not follow through with their terms of the short term warranty by addressing the issue I brought to their attention while the warranty was active.