Customer ReviewsforGladstone Mitsubishi

Very poor and rude customer service by this location service manager, ********** took my car to this place several times since he is a manger once They told me it would need a new battery, So I purchased one, Then I was still having the problem that my car won't start in the morning or when it's not been in use. when I called them, I was told oh you need a new Alternator, I paid several thousands of dollars in changing what I was told and more stuff were done on the car. The car would stop running after sitting for several hours or in the morning. it won't start. when I called and I was asked to bring my car back to them, then I was told oh nothing is wrong with your car after I told them that I am refusing to pay diagnostic fee because you have changed so many things and the problem is not been fixed. **** came to me and said oh we didn't find anything wrong in the diagnostic test but you have a steering wheel leak somewhere and I said okay so I took my car and had it looked by someone else because **** was charging me $850 for it . This was not the actual problem in the car. I this week and talked to ***** and he scheduled for me to bring the car in. Then **** came out the office and said that we will charge you $165 an hour and then $250an hour and it will go up it could be $1000. I told him that I was told to pay $165 flat rate for diagnostic. He said that I am not going to serve you because you file a report against us to BBB. And said that I am refusing to serve you when I said let me record this , he said i am not giving you right to record, and if you don't leave I will take a warrant against you. Well he was very rude, no name badge. unprofessionally dressed didn't look like a manger. He targets females and treats them. like we are weak. I recommend. Females to be careful when you are around this man, **** at Mistubishi in Gladstone, avoid this place just bacause of him. I would like to be contacted by BBB.

This customer has previously submitted a similar unfounded complaint against our company and we responded including copies of all of the service history and various attempts that were made to help this customer. We feel this customers expectations are unrealistic and we feel we have made every effort to serve this customer. The customer recently returned with more unfounded accusations and we feel this customer would be better served elsewhere. Here is our response to the original complaint filed by this customer:After reviewing the complaint and investigating with the staff involved, I have surmised the following:The customer lodging the complaint, *******************************, mentioned that she has had her vehicle in several times and that we tell her different concerns that cost her money each time. This is due to different components of her vehicle failing at those times. I am attaching her entire service history with us for your review. You will be able to see that she has had battery and alternator replaced at different times in the vehicles past.On 07/27/2020 RO#******* The battery was replaced.On 09/07/2021 RO#******* the alternator replaced.On 09/09/2021 RO#******* the concern was that the car keeps running after it is shut down. It was found that the cooling fan was still running and not the engine, and that is normal when the vehicle has reached operating temp. No charge was extended to the customer.On 11/01/2021 RO#******* in which the concern is that the vehicle will die after running for 15 minutes. We were unable to duplicate the concern and when I (*****, the Service Manager) spoke with her, she explained that the power would turn off when she had left her brother in the vehicle when she went into the store, and he was listening to the radio with the engine off. We performed more attempts to verify the concern and were not able to duplicate it. When I asked for further information in attempting to duplicate it, she said that the vehicle was running when he was listening to the radio this time, but still unable to duplicate it. I included our test results for the batterys tested rate as well as what the rate is that it came with new. You can see that I did not charge her for the technicians time for the testing carried out this time either.Lastly, on 11/23/2021 RO#******* with a concern of a fuel smell and asking for an inspection. Upon inspection we found no fuel leaks, however we did re-note the power steering leak.With each vehicle that come into our shop, we perform a Multi-Point-Inspection (MPI), in which we found the high pressure power steering line was leaking. This same recommendation was made back on RO#******* 07/27/2020 as well but not repaired. As any shops standard operating procedures, we remind or notify customers of our findings in hope that they will use us to perform the repairs.The claims that we find something different each time and charge her for it, are false. We extended complimentary service to her on multiple visits and notified her of the concerns found or not found, which is our job. We did not have any re-repairs or attempt to charge her for work not done. It is unfortunate that she feels dissatisfied with our service as we have tried to extend help and support for her, and her aging vehicle, each time she brings it to our facility. We strive to provide top notch service with honesty and integrity with each vehicle and customer.