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          Dick Hannah Nissan has 1 locations, listed below.

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            Business ProfileforDick Hannah Nissan

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/10/2011

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Dick Hannah Nissan offers new and used Nissan auto sales.

            Business Details

            BBB File Opened:
            5/21/2007
            Years in Business:
            38
            Business Started:
            10/1/1985
            Business Started Locally:
            10/1/1985
            Date of New Ownership:
            9/7/2016
            Accredited Since:
            2/10/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Richard Hannah, Owner
            • Ms. Jennifer Hannah Doughtery
            Contact Information

            Principal

            • Mr. Richard Hannah, Owner
            Additional Contact Information

            Fax Numbers

            • (503) 655-5775
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I leased a Nissan Leaf in August 2023 and financed itthrough Nissan ************************* In October2023, my car was totaled. By November 15, 2023 myinsurance had processed the payment and I paid theremaining balance. With my lease, I added on the wear andtear package for $1400. I was to be prorated for thispackage as I only had the car for two months. D*** HannahNissan cut the refund check on December 5, 2023 andmailed it to Nissan ************************ onDecember 6, 2023. Nissan **************** Companywas to then mail me the remaining balance as I did not owethem any more money. Neither company can find the ******* answer any of my questions. I have called bothcompanies numerous times without any answers. OnDecember 28, 2023 Dick Hannah Nissan said they havefiled a claim with their representative from Nissan *********************** but have not heard back from her asof January 11, ****.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robin L

            1 star

            06/13/2021

            Was working a cash deal from 4 hours away on a weekend. First, they pulled my active duty military sons credit which is 730 - they said "we could get it approved but it might take a while." I then said, " I will just pay cash." I When I could not get there until Monday, Carson called to tell me I could apply for credit AND then he would take a $2000 via a debit card." He said "text me after you've sent, so I can hold it." 5, 10, 15 min later, I called him and another dude intercepted and said the car was sold to the man in the yellow hat. I demanded to speak to Carson who obliged my request and took the call. He stated he never such a thing. He stated he never said that applying would hold the car. He said "Sorry the world didn't spin your way." He also said. "we didn't pull your credit." He pulled my 795 credit because immediately after applying I got alerts from Equifax, Discover and Credit Karma telling me my credit was pulled. Oh, AND Carson also said, "I never told you what you thought you heard - my calls are recorded. " I said "then I want to hear them." To the owner of this racket, PLEASE DO LISTEN TO THE CALL, if it true what he said.

            Dick Hannah Nissan Response

            06/19/2021

            Hello ***** - I appreciate you reaching out. I did speak with the Sales Manager initially involved (Lance P******) and did some fact finding to fully understand what happened. I do show you submitted a credit application but I do not show a credit pull for you. I do show a credit pull for your son and while the credit was a bit lower than you have listed, we were able to secure an approval. I am happy to provide you with copies of what we have on file for you and your son. I know our team agreed to hold the vehicle for you until the end of the day of your inquiry. We typically do not offer to do this but an exception was made by Lance. He personally stayed past 8pm and finally heard from you to learn that you had only made it to Hood River by that time. You stated you would be in first thing in the morning and we finally heard from you at 1pm that you were still not going to arrive, so a decision was made to allow another customer to purchase the vehicle. I know this was not the desired outcome as you had high interest in the vehicle but we are a business with guidelines to follow and had to move forward accordingly. I do want to apologize for the conversation you had with Carson. We do record incoming calls for quality assurance and regardless of the outcome you should've been communicated with in a kind manner that provided a thorough explanation. If you do have any additional questions, please reach out to me at ************ - Amanda M********, General Sales Manager.

            Local BBB

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