Business ProfileforModa Moving Services LLC

Dear Better Business Bureau Representative(s):The following complaint is due to Moda Moving Service's negligence in loading and unloading household property improperly, resulting in over $14,000 in damages to said property. Proof of damaged property is documented and with photos. They have offered $317.The initial claim with Moda Moving was deferred to CSI, a claims service. CSI only provides a software that deals with claims using templates that quickly brushes off any claims they receive. There have been many complaints against both companies, to no surprise.A document is provided that sums up the issues we have with these companies. Instead of providing the "best care" and a "successful move" as they boast on their website (see below statement), we have encountered drastically less service and care.Their online statement: "Our goal is to provide customers with the best care and fast resolution they deserve. Our team of adjusters is dedicated to educate movers nationwide about customers needs and expectations while improving the quality of service and its professional execution by reviewing the rules and regulations and the proper methods used for a successful move."Their website: https://csipros.org/about-us/We are asking for fair and honest accounting of our valuables, including the sentimental (irreplaceable), invested, needed, and lost ones. They have stated our lost items should have been noticed at the time of delivery, which was impossible, basically calling us liars for the three (3) items missing. Another insult to injury. We were assured we had three (3) months after delivery, as stated on Moda Moving's bill of lading, to detect and claim any losses. We followed that timeline, only to now have this new and unreasonable restriction imposed retroactively.We would like to be compensated for damages and losses for this claim.If you have questions or need further information, we would be happy to assist.Sincerely,*** & *********************