Business ProfileforDouglas Fast Net

Ripped off - DFN, failed to properly process my payment in my Dec-Jan invoice 2023-2024. When I contacted them, initially, they told me my "Payment was returned NSF." Next they tell me my payment was returned, "No account." Two different "EXCUSES," tWO DIFFERENT PHONE CALLS TO "CUSTOMER sERVICE (tHEY HAVE GOT TO BE KIDDING-NO CUSTOMER SERVICE IS AVAILABLE). This is the same payment they were processing now for 8 months-From the same account. instead of refunding the $30.00 plus the insulting additional fee of $5.00, fr a total of $35.00. I have ALWAYS paid my ********* time and in full. They blamed ME for their inablity to process this payment - I called my bank and was informed that, "Payment was NEVER INITIATED by DFN." i am a recent widow on a fixed income. AND YET, I pay my bills on time and in full. to add insult to injury, they refused - 100% - to correct THEIR MISTAKE. Through NO FAULT of my own, I was ignored, rebuffed and challenged by this irresponsible company. The level of greed and malfeasance required by DFN to act in BAD FAITH towards me in this egreggious practice of blaming a CUSTOMER for THEIR ERRORS is blinding in it's overreach of greed. There are better companies out there who will honor a good customer, instead of losing one. I am beyond disgusted.Take your money somewhere else - tHERE ARE FAR BETTER AND RESPONSIBLE COMPANIES TO CHOOSE FROM!Do NOT waste it with this corrupt sloth of a company that cares not for the business of a good ccustomer who pays in full and ON TIME. SHAME ON YOU PEOPLE!