Business ProfileforPyramid Heating & Cooling

My furnace wasn't putting out heat and I scheduled an appointment to have it repaired. They said it would be $200 for a diagnosis. The technician determined that he could try fixing my electrical panel, or I could replace the electrical panel to eliminate the possibility of having to keep repeating the process. He said he would provide an estimate for both in a few days. I did not receive the quotes, so I called the office. At this point I had been without heat for several weeks. They looked into it and called me back saying that the part was obsolete and that I would have to buy a new furnace. I asked them to refund the $200 since they weren't interested in fixing my furnace as I had requested when I scheduled the appointment. They said no, but that I could apply it to the purchase of a new furnace. I had not wanted to purchase a new furnace when I scheduled the appointment; I wanted my furnace repaired as I stated.I had to call another company and pay them another diagnostic fee, to get my furnace repaired. They were able to find a replacement part number for the electrical panel.