This Business Is Not BBB Accredited

Black Horse Arsenal

Black Horse Arsenal

(541) 359-1700

Black Horse Arsenal

4 years in business
453 W 1st St
Halsey, OR 97348-9704
Additional Email Addresses
  • info@blackhorsearsenal.com
Additional Website Addresses
BBB File Opened: 02/05/2013
Business Started: 03/30/2012
Business Started Locally: 03/30/2012
Business Incorporated: 03/30/2012 in OR
Type of Entity
Corporation
Business Management
  • Mr. Jerry Hunt, President
Business Category
  • Guns & Gunsmiths
Products & Services
Stocks, hand guards, sights, bipods
Alternate Business Names
  • B H A Inc
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Credit cards, checks, and COD
Refund & Exchange Policy: 

Refunds:

Refunds will be issued in the same manner in which theoriginal payment was made. Credit Card Refunds are subject to a 3% return fee.  Restocking Fee – If we deem a return was made without reasonable cause, or where we deemusing our judgment the product meets the advertised condition, the refundwill be charged a 20% restocking fee.  We will NOT issue a refund prior to an item having not been returned.

Returns:

Returns are very costly to internetsellers of firearms.  Due to the expense incurred by returns, we makeevery effort to insure your order is shipped accurately and the product meetsthe standards of our advertising.  If a return must be made, please notethe following policies:
No returns will be accepted after 15 days of thedelivery date.
You must first call and followup with an email to notify us beforereturning any merchandise.  Failure to do so will result in yourreturn not being accepted.
Return shipping charges are the responsibility of thecustomer in ALL instances except one in which we shipped you theincorrect item due to our error. 
All returned items must be returned in the samecondition in which we sent them.  Black Horse Arsenal reserves theright to evaluate the merchandise to determine if a refund or exchangewill be made.
IMPORTANT – A detailed note explaining the reason must be includedwith all returns.  Be sure to include all current contactinformation, ie, name, address, daytime phone number, email address andcopy of invoice.
No returns will be accepted for cosmetic issues,missing items, etc once the firearm(s) has been transferred to you by yourFFL (dealer).  ALWAYS inspect your firearm(s) PRIOR toaccepting the transfer from your dealer.
Shipping charges are never refunded.  If youreturn an item for any reason, please know we will not refund the shippingcharges you incurred when we shipped the order to you.  Noexceptions.
If we have to send a return shipping label to get anitem back from your FFL for any reason (not passing background check, FFLrefusing to do the transfer, you changed your mind, etc), we will deductthe return shipping charges from your refund.

F

Pattern of Complaint

On April 1, 2013, BBB recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from Black Horse Arsenal's online store, and after several months they have not received their products. Consumers claim the company is unresponsive to requests for assistance.

On April 18, 2013, BBB notified the company of the complaint pattern. To date, the company has not resp... Read More

Overview

Black Horse Arsenal is the destination for all Kalashnikov DMR enthusiasts for stocks, hand guards, sights, bipods.

Everything we make is reverse engineered off the SVD Dragunov for use on the Vepr, PSL, Sagia, and other Kalashnikov variants.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Black Horse Arsenal include:

  • Failure to respond to 3 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Black Horse Arsenal

THIS BUSINESS IS NOT BBB ACCREDITED

Black Horse Arsenal

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