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Find a Location

BELFOR USA Group Inc has 1 locations, listed below.

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    Business ProfileforBELFOR USA Group Inc

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/13/2004

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    BELFOR USA Group Inc offers fire, water, and smoke damage restoration services.

    Products & Services

    Fire and Water Damage Restoration

    Business Details

    Location of This Business
    587 Shelley St, Springfield, OR 97477-1968
    BBB File Opened:
    4/1/1992
    Years in Business:
    62
    Business Started:
    1/1/1962
    Business Started Locally:
    1/1/1962
    Business Incorporated:
    1/25/2001
    Accredited Since:
    12/13/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    30
    Business Management
    • Mr. Sheldon Yellen, President
    Contact Information

    Customer Contact

    • Mr. Sheldon Yellen, President
    Additional Contact Information

    Fax Numbers

    • (541) 747-1263
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/30/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    ****.21 Rental burned; Contract signed with Belfor (B)1.24.22 Change Order signed with B **** Restoration $ and loss of rent $ received from Safeco Aug, ********************************************************************************* now. We were told B will pay that rent (verbally promised)9.24 When B sent final invoice to Safeco, I received a copy. The invoice submitted to Safeco included charges for items we paid for, as well as items which were in the original house, but not in the restored house. We immediately called Safeco and B to express our concerns. One of the issues was that WE purchased the kitchen cabinets and had them installed. When I questioned B, the answer was, I didnt know you purchased them. However, the cabinets we purchased were stored at B for months. In addition, someone from B moved the largest of these and dropped it, which meant more work (and $) to install it **** House done **** Bill arrived from B. Check sent for final payment on Change Order and a letter saying there needed to be a discussion about the items in their bill that were incorrect (lies) and to request the rental loss that was promised ***** Call from B saying my letter was stuck on someones desk; bill arrives at our home marked Passed Due.12.7 Email from B stating that they provided far more additional value to the house. This email arrived when we were in ******, it was unread until ***** ***** Response to this email asked for of the payment they received for kitchen cabinets that we bought; payment for specialty door that we purchased several years ago; and repayment for the loss of rent as had been promised.12.22 Call from B: There is a lean on the house! If we pay ALL, the lien would be removed. Then, BY FEB, B would pay ** $4681 for cabinets and door that we paid for. No rent loss would be honored. This was a phone promise, so nothing written, but they KNOW IT WAS SAID.5.1.23 Still waiting for $$
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cheryl M.

    1 star

    03/14/2023

    Company is terrible to deal with. In the future if my insurance company USAA wants to utilize them for work. I will inform them to use another company. Their construction workers and all the labor employees were fantastic. Shame they have to work for such a horrible company. They were schedule to begin repairs March 6, 2023 after the original claim being January 20, 2023. They called and informed me that their repairman was sick. I said I have been waiting a long time don't they have other workers that fill in. They said you're lucky you have not waited longer. This being my first claim for homeowners I was unaware of having to pay the deductible up front. Until I talked to the insurance company I was unaware of this. They stated that they would send me to collections. Even though the work is still not completed and will not be until end of March 2023 possibly... Terribly threatening to a senior citizen. I always pay my bills. NEVER will I have them do work for me in the future.

    Local BBB

    BBB Great West + Pacific

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