Customer ReviewsforWillamette Dental Group

I had been going to willamette for almost 20 yrs. In the last few years the care I have received has been borderline inhumane and subpar. I had to have a Maryland bridge repaired the staff member didnt know how to replace or repair and slammed me in the mouth multiple times trying to remove it. Giving me a fat, ****** lip. I had to grab her arm and stop her and demand she ask for help. On a separate occasion came in for a cleaning and have very good oral health. The staff member was extremely rough and bruised my gums and was stabbing them with the tool used to measure your gum health. She also was aggressively pulling at my bonding. Bonding I mentioned I had and was noted in my chart. She ended up cracking it and a piece broke off. They informed me I would have to pay for it to be repaired. I have never bled from a dental cleaning. It was bizarre. I again went back to have a filling repaired and requested silver be used to repair filling. I was quoted a price and told it would be noted in my chart for the dentist. Apparently it was not because after the appointment when I went to check out..they informed me silver was not used and I owed a different price. I asked to speak with the office manager. She immediately had a bad attitude and was extremely rude and condescending to me. She told me whatever the call center said was not there problem. I told her I didnt speak to the call center I spoke face to face with the receptionist. She smirked and said well then I should have checked with the dentist. Its been almost 6 months and they still have not adjusted the bill and keep blowing me off about the bill and telling me come back in another week the office manager has to sign off. As I said before this has been going on for almost 6 months! I have since switched dental insurances and will never go back to willamette. The lack of care, experience is horrible. You are treated like you are less than human. Extremely unprofessional and unethical treatment.

There is definitely socioeconomic discrimination practices across every level. If you ask any questions about inconsistencies in any treatments, explanations, or information they will humiliate you and retaliate against you. You WILL not get instructions nor information that is trustworthy. The part that's most concerning is not one person is really bothered by these harmful practices or effects on human beings. This was not the treatment I experienced while I had employer provided plans.

They do the sketchiest fillings. They fall out after a few weeks or months, they don't stand by their work. They drill the wrong teeth and claim they didn't do that. Place is a joke.

Unwilling to work with patients. Either you take the apparent 1 and only appointment time or you dont receive treatment. And they dont seem to care at all. No concern for any pain you my be in. Just a take it or leave kind of attitude

They mistreated my mother and neglected care because she smokes. They talked about her behind he back and she could hear them. Bad dental care at this office.

This is noting but a dental "mill" trying to run as many through as possible. I had a 7:00 am appointment for cleaning. They told me at 7:20 that the hygienist had slept in but someone would get to me at 8:00 am. Totally irresponsible and unprofessional. All they care about is getting as many people through their "mill" as possible. You just lost another customer and I will warn as many as I can to stay away from you!

I too am with Willamette Dental via my job. They have WHAT APPEARS TO BE A SCAM.They like to schedule several appointments to fix problems that apparently could and should be taken care of in one visit. When I went to an appointment on 7/8/21 they were going to do a basic cleaning, but then decided not to do anything that day because it was decided to do a deep cleaning on another day. , I was ok with that. they left room (Assistant and dentist) assistant came back with the estimate of around 360.00 dollars I was stunned I do have insurance and the amount sounded like a lot. I should say that I wanted gas for appointment and it cost 120.00 dollars. I was well aware of this, the problem was that they wanted to clean my teeth in two appts, left side one visit then come back for second visit for the right side. I have had deep cleanings bore and they were always done at same time, without gas, this was with gas. I why can't we do it all in one visit. The dentist came in and said that was fine. But if I wouldn't have said anything they would have gouge me for no reason except what appears to be greed. Is this not a scam? It has happened to me and my family members more than once. Is there anything that can be done about this legally/? it appears that it can be equated to price gouging. The one star I gave company is is generous.