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      Country
          Country

          Find a Location

          Robs Automotive Repair Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforRobs Automotive Repair Inc.

            Auto Repair
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/18/2013

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Robs Automotive, 4 Wheel Drive & Diesel Repair offers domestic and foreign auto repair and maintenance services.

            Products & Services

            Automotive Repair Services, Automotive Transmission, Automotive Diagnostic Services, Diesel Repair

            Business Details

            This is a multi-location business.

            Find a Location

            Robs Automotive Repair Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              7/19/2006
              Years in Business:
              18
              Business Started:
              4/1/2005
              Business Started Locally:
              4/1/2005
              Accredited Since:
              10/18/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Number of Employees:
              12
              Hours of Operation

              Primary

              M:
              7:30 AM - 5:30 PM
              T:
              7:30 AM - 5:30 PM
              W:
              7:30 AM - 5:30 PM
              Th:
              7:30 AM - 5:30 PM
              F:
              7:30 AM - 5:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Robert R Hartshorn, Member
              Contact Information

              Principal

              • Mr. Robert R Hartshorn, Member

              Customer Contact

              • Mr. Robert R Hartshorn, Member
              Additional Contact Information

              Fax Numbers

              • (503) 650-9303
                Primary Fax

              Industry Tip

              BBB Tip: How to prepare your car for winter

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/20/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              7/10/23 I paid for Service, my 05 ******* Elantra. I am very unsatisfied with my service. I told them from the beginning I wanted this car to be worthy of a road trip. They did an inspection that i reel was not up to par at all. Many of the things they recommended I fix were not necessary and they charged a fortune, They left garbage in the car, they did not dust off the car when they cleaned the headlights. They did a poor job doing that, as the lights still are foggy. They did a rack and pinion service which costed $1595. They used very low quality parts which got a one star rating from oreillys. For the price I paid I expected top notch quality I was told many stories throughout the process such as my spark plug cables being melted yet it didnt reflect on the report. Plus they broke a clock spring. told them the airbag light wasnt on before and the horn and cruise control did not work anymore. They accepted no blame and told me to come back and pay to get it fixed. Well I had to fight like crazy on the phone to get them to agree to fix it. I cant believe they sent me out without vital parts working.plus the car still drives terribly. very little improvement. They saw me coming a mile away, charged me an arm and a leg to get minimally important things done at a high cost. It still drives poorly and makes all kinds of noises it shouldnt. I dont think I should have to pay for such horrible service. Im still worried driving this car and I thought I was paying a lot to get peace of mind and a car that runs well. They refused to let me talk to the owner at any time and all I got was misdirection. They were terrible at troubleshooting things and I basically had to tell them how to fix the clock spring. They were looking at all sorts of other things that werent the problem. I dont know how these guys are ace certified but this is terrible work. wanted to get them to fix more things for free to make up the cost but they lost my trust I want my $2298 back.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Yvonne S

              11/05/2022

              Very unsatisfied. I took my truck to **** and they wanted to charge a 300% markup. They never completed what was paid for. Unhappy to say the least.

              Local BBB

              BBB Great West + Pacific

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