Customer ReviewsforAnswer Connect

We are a professional financial investments firm who was just looking for someone to answer ***** calls per day. AnswerConnect was very happy to work with us and took $374.99 for the first month (200 mins). After sending the funds, we then worked with a scripter to try and get our calls into their system. Unfortunately, things started to go wrong as the gentleman was unable to grasp our business and we lost 2 weeks with completely ineffective scripts that had to be reworked. Once we finally drafted the script in full ourselves the script was as good as it could be, but then we ran into multiple call handling issues by the agents themselves who were completely unprofessional sounding, didn't always follow the script and ultimately didn't know what to do with our calls. After flagging these calls to AnswerConnect we repeatedly just got told "I've reviewed the call recording and found that the call does not meet our quality assurance expectations. Since this call does not meet our expectations, I have asked the agent to be coached on this.We finally reached out to our Contact who just replied: I do realize you have been running into multiple call handling issues by our agents and see areas that cause you concern. I would hope we can still make changes to improve this, but understand if we were not a good fit for your business needs. We did a total of 31 TEST calls (luckily, we did not ever go live) which cost 94 mins and at this point realized that this was just not going to work with AnswerConnect.AnswerConnect was NOT prepared to over even a partial refund and just suggested we try and use their dedicated agent service at a rate of $12k/ mth (for 2 staff)! They clearly do not value customers and seem more interested in collecting the names and numbers of all of your customers.Ultimately it seems that unless you are firm who just takes simple phone appointments etc., BEWARE as AnswerConnect could really damage your business reputation.

Hello *********,Thank you for taking my call yesterday, I am sorry to see your review. Our goal is to provide the best possible experience for our clients and their callers. In reviewing your account, I can see that we missed that **** during your onboarding experience. Per your request we have canceled your account and issued a full refund. I apologize for the experience you had with our services, and hope that we are able to have an opportunity in the future to do better for you. We have used this as a learning and coaching opportunity to avoid similar negative experiences in the future.