BBB logos such as Better Business Bureau, BBB, the BBB Accredited Business seal, BBB AUTO LINE, and the BBB Accredited Charity seal, are service marks owned by the Council of Better Business Bureaus, Inc. (CBBB). These marks may be used, with certain restrictions, only by BBBs and eligible businesses participating in BBB programs under a license agreement.

Businesses and charities interested in accreditation and the accompanying use of our seals should contact their BBB for program information and accreditation guidelines.

Any use of these marks by others must be with the express permission of CBBB. It is CBBB policy to take action against all unauthorized use of its marks.

What happens when a business misuses a BBB trademark?

In most instances, when we advise a business that it is misusing or infringing our trademarks, the business readily complies with our request to modify its advertising or website. From time to time, however, CBBB has had to sue infringers. We also try to advise the public about companies that continue, without authorization, to use our marks by putting up an alert on their business review (if they have one) and listing them on this website. Below is a list of businesses displaying our service marks without authorization.

Businesses displaying a BBB trademark without authorization

Business name: Springs Transmission & Automotive
Location: Colorado Springs, Co.

Problem: Springs Transmission & Automotive's 2009-2010 DEX directory advertising claims that the business is BBB Accredited through the misuse of the BBB trademark. The business is not BBB Accredited and the infringement is a violation of trademark.

Contact: BBB of Southern Colorado
See Springs Transmission & Automotive BBB Business Review

Business name:
Location: Deerfield Beach, FL

Problem: This business sells home and property value reports on the Internet. falsely implies BBB affiliation through its unauthorized use of the BBB TORCH Logo on its website. has been asked on more than one occasion to remove the Council’s trademarks from its website. is not a BBB Accredited Business. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.

Contact: BBB of Southeast Florida
See's BBB Business Review

Company name: Hyperactive, Inc.
Location: Kinston, NC

Problem: This business offers web hosting and domain registration services. Hyperactive, Inc. is falsely claiming BBB membership in various Internet postings. Previously, Hyperactive, Inc. was falsely implying BBB affiliation by its unauthorized use of a BBB report on its website. Upon request from CBBB, the business removed this report from its site but continues to state inaccurately that it has a satisfactory rating with the BBB. Hyperactive, Inc. has been asked on more than one occasion to remove the reference to its BBB record from its website and other advertisements. This business is not a BBB Accredited Business. Consumers should be aware that this business is not in any way affiliated with the BBB.

Contact: BBB of Raleigh, NC
See Hyperactive's BBB Business Review 

Company name:
Location: Monroe, NC

Problem: This business sells and services vending machines on the internet. falsely claims to be BBB accredited on the Internet. Consumers should be aware that is not in any way affiliated with BBB.

Contact: BBB of Charlotte, NC
See's BBB Business Review   

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