Business ProfileforA-Russell's Mr. Rooter, Inc.

Hello, My name is *********************. I was ripped off by a *************** titled: *************************** Expert Sewer & Drain Cleaning **********************************************************. I was quoted over the telephone that they charged $1**.50 per hour. The plumber was here less than an hour and charged me $50.00 extra. I wasn&#**;t home when they arrived at my door. I would have been home if they would have notified me that they was on their way. I wasn&#**;t even informed they was coming on the day they came. They just dropped in at their own convenience. When I was called on the telephone, telling me that they was sitting in front of my house, I immediately left the Dollar Tree store, got in my car and hurried home. I was just around the corner. I was home through traffic and traffic lights within 6 minutes. It was going on 30 minutes after the hour when I arrived back to my house. I was told I was being charged an extra $50.00 for the wait. H363137**3238313831H staff comment...They said they waited 20 minutes, when it was only 6 minutes. The head man became very hostile with his bad attitude, raising his voice at me. My oldest daughter recommended this plumbing company to me. She was disappointed that I was treated this way. I demanded my $50.00 over payment refund back from the ************************** **************** but, they wouldn&#**;t give it back. I was told that once they reach your house they can upper the price and charge you more than the price quoted if they want to, even if it&#**;s not an hour. I got ripped off. The head man was very rude and hostile at me. I&#**;ve thought about taking this to small claims court. He was sweet to get my business but then, very rude after he got my business to come out and just mount my toilet tight and secure on the floor. I really would like my $50.00 back. My unemployment check exhausted and ran out. My call back number is: ************ Thank you, Sincerely, *********************.