Customer ReviewsforOklahoma Termite Specialist, Inc.

I called your company today to have a technician come to my property to assist with a rodent inspection and I was treated very rudely by your receptionist who had issues understanding the annual plan I signed up for in Aug 2022 due to the lack of notes provided by your technician. The previous technician came out to service for ants and I was so impressed with his service that I asked if he could sign me up for continued treatment. I noticed a ******* outside and was very concerned about mice. He filled the box with bait and laid sticky traps in my vents and between cabinets in my kitchen. I called today because two mice were on the trap in the kitchen and I wanted someone to come out immediately. The receptionist begin to tell me that my service wasn't covered by the apt complex... when I advised I opted for additional service after the initial treatment then she advised me that the sticky traps were not laid by your technician so your company couldn't service that part.When I advised they were, then she advised that she couldn't confirm that as no notes were on file and since the technician didn't write in depth notes then she couldn't have that service added in the quarterly service. I asked to speak to your office manager to explain the situation, who rudely cut me off as I was explaining what the last technician did and what services I was needing... and when I asked her why she would not let me speak she stated "I want to move the conversation forward because I know what you want" When I advised her that would not be considered good customer service, she advised she felt we needed to speed up the conversation...And my question to her was: "Why?.." - what could be more pressing then helping a customer figure out how to resolve a problem and set them up for continual quarterly service? I believe this is very poor customer service for people who are calling your company as a preferred provider and choosing you, over many, to service their homes.