Business ProfileforPaycom Payroll, LLC

Our journey with Paycom started off great, about three pay periods were smooth sailing. They appeared efficient and reliable, and we were quite optimistic about our partnership. However, as time went on, we started noticing some issues with their documentation. Despite our efforts to sort things out, the problems persisted, causing disruptions in our payroll process and making us question the accuracy of our records. It became increasingly evident that Paycom wasn't the best fit for our business. Things went downhill fast when we decided to part ways with Paycom. Suddenly, the friendly faces we were used to dealing with turned cold, and getting any help became a struggle. It felt like we were being treated as unwanted just because we chose to end our contract. I've been trying for weeks to get in touch with Paycom for important documents like paystubs and check registers after ending our contract, but it's been radio silence. Every time I reach out, I'm met with delays, excuses, or outright refusal to provide what we need. Even Jaxson ****, who was helpful before, seems to have had a change of heart, becoming unhelpful and dismissive. And then there's the issue of getting our employee taxes refunded. Despite our efforts to discuss this matter, nobody at Paycom seems willing to address it. It's frustrating, to say the least, and it feels like they're avoiding us now that we've canceled our contract, leaving us feeling disregarded and overlooked. It's incredibly disappointing to experience such a lack of accountability and customer service from a company we once relied on. Based on our experience, I wouldn't recommend Paycom for any payroll services. Their behavior after the contract ends doesn't reflect well on their commitment to their customers.

*******, your described experience does not reflect our standard for providing excellent customer service. We appreciate your feedback and have escalated your concerns to our team. If you would like further assistance, please reach out to us at ******************************************

*******, your described experience does not reflect our standard for providing excellent customer service. We appreciate your feedback and have escalated your concerns to our team. If you would like further assistance, please reach out to us at ******************************************

*******, your described experience does not reflect our standard for providing excellent customer service. We appreciate your feedback and have escalated your concerns to our team. If you would like further assistance, please reach out to us at ******************************************