Business ProfileforStr8 Up Roofing & Construction

July 9th, our house sustained hail damage. I contacted Str8Up ********************************************* to replace the roof and the siding. On Friday, August 4th at 8am, our insurance company and ***** came to inspect the damage. On 7/17/2023, we signed a contract to replace roof and siding. In August 2023, we paid Str8Up $16,712 for the roof and siding and the roof was completed on 9/8/2023. However, the siding is still not complete. I have called them every week since then. At first they stated they could not get the aluminum siding that we have on our house because they do not make that any more. So, we chose a wood siding that would be comparable to what we have. So they said they ordered it. It never came in. They told me it was the manufacturer have problems getting the product in because of the high demand. This went on for several weeks. On 9/11/23, we requested a picture of the siding. ***** text back and stated We won't have the product until it arrives from the factory." 9/28/23, I asked ******* Dowel how the siding was coming and he texted back " Working on getting a date" 10/4, **** told me to call the office and ask for *******, She does the scheduling for the siding. I did, put on hold. No one took the call. 10/4/23, I text ***** and told him I called the office and was pit on internal hold then it went to voice mail. Could he please check on it for me? He texted me back and stated he had no way of looking it up, but would call **** (the siding contractor). ***** text back and told me to call and speak to *******. I did and again was put on eternal hold. ***** sent me a screen shot of the conversation, Note: " ************************* when is the siding supposed to be in for this job." Note "Called IC, docs. recvd and under review by ***. rep said that adj. has noted to have these done early next week - *******..." on 10/6/2023, I asked if the siding would be on next week. He stated "Skylar the owner will have the answer Monday" 10/9, I asked ***** if he had spoken to ******. He said no, he was not in the office. I have called the office and Texted ***** every time since then and I can no on to call me back or get my siding on.