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          Direct Colors LLC has 1 locations, listed below.

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            Business ProfileforDirect Colors LLC

            Decorative Concrete
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/26/2008

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            The premier source for Decorative Concrete products, supplies and a whole lot more.

            Products & Services

            This company manugactures and distributes decorative concrete.

            Business Details

            BBB File Opened:
            11/26/2008
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Started Locally:
            1/1/2001
            Business Incorporated:
            1/22/2019
            Accredited Since:
            11/26/2008
            Type of Entity:
            Corporation
            Number of Employees:
            20
            Contact Information

            Customer Contact

            • Miss Samantha Montgomery, Customer Service Manager
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            6/923 I order from Direct Colors.$1209.80 I received partial of order as rest was damaged. Replacement was shipped and it arrived leaking. I kept it as I needed to get project started. Before I my purchase to Direct Colors I researched their products. I watch,read,listened to everything available . All the how-to information, reviews,feedback. I applied the product correctly and followed their directions and extra tips. When I finished there was no blue color,barely green, and a line of ****** It totally ruined my new concrete slab. This was going to be my husband's dream garage. Now he and I are so disgusted ,he hates looking at it. I contacted direct colors and talked with ****** and he spoke with others at the company for direction to help me.fix it. I had to re purchase more stain and change what I was trying to achieve on the concrete.Spent another $604.40, they only offered a discount of their upcoming promotion, same as anyone else could get. No other help from them, and that package was damaged and missing product. They resent partial again, now Im way behind on my project. I had to cancel equipment,construction crew scheduled to construct my garage over. Now I've spent **** dollars and still have terrible results from the stain. It looks awful. The only thing they offered is for me to buy more products from them. I expect compensation from them. Direct Colors has caused me financial hardship, emotional ( my husband blames me, he is a concrete ***** for 35 years and has his own business and does not speak well of direct colors) and scheduling nightmare. I still have not been able.to get the construction crew back to put up my building, since I rescheduled so many times I have lost my place in line with them. I have not gotten any help from Direct colors except the same explanation every.time I had 5 friends were going to use their product. They will not after my experience. My project is awful and every time I look at it I am disappointed.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emi P

            03/01/2024

            The customer service at **********************, based out of *******, ********, ***, truly sets a high standard for excellence. Unlike many businesses that outsource their customer service, ********************** maintains its operations domestically, ensuring that communication is seamless and personal. My experience with their team, and *** in particular, has been nothing short of remarkable. ***'s expertise and honesty about the products and their applications have been invaluable, guiding me towards the best choices for my projects and steering me away from potential pitfalls.As a regular customer, I've had the pleasure of engaging with their service team multiple times, and each interaction reinforces my decision to keep coming back. It's disheartening to see a small business, which has become one of the best places to work in our community, targeted by those who may not understand the value they bring not only to our town but to their customers nationwide.Direct Colors exemplifies what it means to be customer-focused and community-oriented. Their commitment to honesty, knowledge, and genuine care for their clients shines through in every interaction. It's businesses like Direct Colors that enrich our small town, and I wholeheartedly recommend them to anyone in need of their products and expertise. Their exceptional customer service is a testament to the hard work and integrity that drive their business forward.

            Local BBB

            Better Business Bureau Serving Central Oklahoma

            BBB Reports On

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